Top 5-Star Hotels in Cologne

A very nice hotel. I often stay here when I go to Cologne on business. It is close to the central train station and is convenient to go everywhere. It is a very nice hotel.

The location was great. Short walk from all main attractions in the City Centre. All food locations, christmas markets, transport access very conveniently available! We booked the Junior Suite. Whilst the towels were clean. And the beds were excellent. However, the toilet had a smell of leftover waste. =( And needed a few days to get the smell out. However, our stay had ended by then. So i'm not sure if this can be improved in the future. I do hope so. The service was excellent. The staff were willing to help clarify all our queries, and provide suggestions of places to visit. Facilities - I thought that for the Brand Name 'Hilton'. More facilities could have been made availble for us. Like a Gym. Evening Cocktails. Etc. As we had booked suites in other Hilton outlets across Europe and Asia, and the facilities availble to us, was a lot more. Probably can improve on this.

The hotel is right next to the Cologne Cathedral, and there is a great restaurant downstairs, next to the train station, the traffic is very convenient. The room you stayed in was very spacious and you could spread out your suitcase at will. Drinks in the minibar are free and good value for money. The reception staff were friendly and happy to answer questions. The bellmen are also friendly. Parents stayed very satisfied.

The location is very good, you can see the Cologne Cathedral and the Chain Bridge from the door, and it also has the best photo angle! The room is very clean and the bathroom is big. I like it very much. There are many guests and people come and go every day. It is convenient to call a taxi and it usually takes 1-2 minutes! There is no food or convenience store nearby, so you have to cross the chain bridge to get to the other side!

The location is good, near cologne main train station and close to the river. it's very convenient. Rooms are big enough, but gyms kind of small. Hotel has is very big and like a shopping mall. I enjoyed my stay. Breakfast also good.

The (non-upgraded) room is relatively spacious, well designed and quiet. I'm glad I did not accept a higher cost upgrade option. It was great for a 4-day stay. There's a separate area for clothing and storage, and a small refrigerator. There was a wall of windows, good light and effective blackout curtains. The in-room coffee service is nice - I didn't find this in my other hotels. The breakfast buffet is worth the price, especially considering the quality, and that a single cup of coffee elsewhere can easily be 5 Euros. It's not a train station hotel (one mile away from the HBF and the Dom), but this hotel is in a very nice area, and is convenient to a great many dining and entertainment options for a Cologne tourist. It's not horrible to take the train here (with one connection) if you are reasonably mobile. Public transit options are many once you figure them out. The USB charging outlets are helpful -- and I did not find these in any other of my hotels. Overall, this chain is a significant step up from the likes of Ibis and Motel One. This hotel is very much worth the reasonable premium it charges. Desk staff was very friendly and helpful throughout my visit. I would happily return to this property.

I have stayed in mercure hotels in over 5 countries and many cities. They are the best. Beds were comfortable and huge rooms. Great service. Location was great with many great local restaurants nearby. Just next to the metro. Super stay! Danke Schone!

There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”

Had a wonderful 3-night stay at this lovely property. Located just a stone’s throw away from Köln Messe/Deutz station, which was very convenient for us who travelled directly from Frankfurt Airport. Its surrounding was peaceful and quiet. Checking-in by Clemens was a breeze. Clemens was friendly and answered all our queries with patience. He also gave us helpful information on dining options in the vicinity. Our courtyard facing Studio room was spacious and quiet, had every amenity we needed for a comfortable stay. We used the washer and dryer every night and it was definitely a great to have. USB charging ports and power points could be found on both sides of the bed and at sitting area. Internet speed was fast. Was able to screen mirroring with my device and hence we were able to enjoy watching Netflix on the big TV screen. Daily housekeeping had also done a wonderful job of keeping our room clean, replacing our used towels and replenishing the laundry detergent. There was a small indoor pool but we didn’t have the time to use it. Our room didn’t come with breakfast, but we did try it out on one morning. Found that it was a tad overpriced at €22 as the spread wasn’t big and choices were pretty limited, the only disappointment we had of this property. Overall a fantastic stay and is value for money. Would strongly recommend this property to anyone who is visiting Cologne.

Stuck in Cologne for a temporary stay on a snowy night. It is a few steps away from Cologne main train station and is convenient for taking the early morning train. The waiters were very nice. Although the room is a bit small, it feels safe and comfortable on a snowy night.