Hotels in Neustadt Süd, Cologne

The (non-upgraded) room is relatively spacious, well designed and quiet. I'm glad I did not accept a higher cost upgrade option. It was great for a 4-day stay. There's a separate area for clothing and storage, and a small refrigerator. There was a wall of windows, good light and effective blackout curtains. The in-room coffee service is nice - I didn't find this in my other hotels. The breakfast buffet is worth the price, especially considering the quality, and that a single cup of coffee elsewhere can easily be 5 Euros. It's not a train station hotel (one mile away from the HBF and the Dom), but this hotel is in a very nice area, and is convenient to a great many dining and entertainment options for a Cologne tourist. It's not horrible to take the train here (with one connection) if you are reasonably mobile. Public transit options are many once you figure them out. The USB charging outlets are helpful -- and I did not find these in any other of my hotels. Overall, this chain is a significant step up from the likes of Ibis and Motel One. This hotel is very much worth the reasonable premium it charges. Desk staff was very friendly and helpful throughout my visit. I would happily return to this property.

Context: Stayed here with my wife and friends in Jul-2022. Arranged at short notice after Airbnb let us down. Pros: On Brusselerstrasse, part of an area with lots of good restaurants, and easy to get to centre of town. Desk staff friendly. Room windows can be open completely which is much better than most hotels. Breakfast included. Reasonable outdoor seating area. Cons: Bed set up was different to our booking. One large flat pillow. Had to ask for towels. Quite loud until late on a weekend. Few power sockets - glad I brought a runner socket.. Limited place to store cases. Not comfortable to sit around in room. Door says best prices offered inside; desk staff said best prices offered online (and the online prices were about 25% less). Overall: Probably a little overpriced, but would be happy enough to stay here again..

The hotel does have private rooms available, so that's what we got for our family with younger kids. The location is out of the city centre, but public transport made this distance less of an issue. The hostel is still located with a lot of local places of interest too. (over the road if one of the best cafes I've been to for breakfast anywhere I've stayed - Cafe Buur) The staff were helpful, and easy to speak with. We had booked a different room to the one we got, and had a lot less space. Each bunk still allowed us decent privacy and we slept well. The common areas are kept very clean too. Each room has a unique decoration theme - ours was the circus.

床比較小，一個人身位

I used to live a few times before, every time I feel it is OK, this time I added a new automatic check-in system at night, it feels more convenient, as long as the requirements are not many friends, this hotel is still a good choice

This hotel is conveniently located near the city’s main attractions. The room was clean and spacious. Breakfast was really nice. There are plenty of choice to choose from. The staff was friendly and supportive.

I have stayed in mercure hotels in over 5 countries and many cities. They are the best. Beds were comfortable and huge rooms. Great service. Location was great with many great local restaurants nearby. Just next to the metro. Super stay! Danke Schone!

The location is great, close to the Cologne Cathedral. The superior room had a bathtub, but was quite spacious, 36 square meters. However, unlike most European hotels, there were no amenities. Shampoo, conditioner, and shower gel are all attached to the wall. You need to bring your own razor, toothbrush, toothpaste, and body cream. All of the information is available by scanning the QR code on the desk in the room. It seems that you can find out everything with just a cell phone, but I think that a hotel could do with more hospitality. The toilet had a slightly bad smell, perhaps because it had seeped into the tiles or the back of the lid had not been wiped clean. Also, the bedding, especially the pillows, had the unpleasant smell of someone else's head on them, which made me worry about whether the covers and sheets were being changed properly.

There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”

Hygien, room, bed, quietness everything was great except that I got this problem with the receptionists. So I did explain to all the receptionist (that I saw-because I understand they work in shifts) that I lost 2 luggages due to the airline's mistake and airline will send them to this hostel where I would be staying (for 1 night only). I explained that if someone sent luggages here, please tell me asap because I needed to catch a train to Amsterdam the nextday noon. Imagine 35kg of personal belongs just dissapeared, I didnt have toothbrush, clean clothings.... I reminded them everything 3-4 hours when I saw a receptionist. After almost 27 hours of waiting in worry (which made me cannot enjoy the city), I talked to one receptionist to please check 1 more time becauze the airlines mailed me that they did send to the hostel at 4:30pm in the day I checked-in hostel, (only 4-5 hours after my flight time), she let me go it the luggage room and my luggages were there the whole time! So I waited in pain for 22 hours for nothing. I think it would be a bit obvious when 1 guy in delivery company uniform went in with 2 luggages and said ”this is from one of your customer.” But the receptionist just forgot it quickly and didnt tell me. I had to change a lot of my plan and I was feeling terible and stressful with the waiting and fear of lost luggages. Beside that, the condition of rooms, facilities, warm water, sound proof windows were great.