oluc2018
September 4, 2024
I only gave it two stars because the cookies were on point. Check in was weird since I had already selected a room and then all of a sudden it wasn’t available. Fine. They put me in a different room and 5 mins in, I hear a loud clang coming from something in the wall (either the ac unit or pipes). Another clang 10 minutes later. Called the front desk and asked to move rooms because of the noise. They basically said no, and they will send maintenance instead. I leave to go out for the evening, on my return, stopped by the front desk to ask if it has been sorted, was told yes. Got back up to the room, clang, clang. This persisted the whole night. At this point, it’s too late to switch rooms. I checked out early because sleep was not possible. This was so poorly handled. Not what I’m used to when I choose Doubletree.