Columbus Spa Hotels

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

I really loved this hotel. The front desk people were super nice! I can’t remember the girl’s name (she was East African) she was the sweetest! Gave my Hunnie a free drink for his birthday. The security was super nice as well. Very diverse staff who were all super nice. Will def stay there again. The room was super clean and nicely decorated. Loved the bathroom. It was all white and super clean. The location is great in downtown. We walked to dinner at Mitchell’s. Breakfast from the restaurant wasn’t that great.

I’m just a regular guy. I don’t make a lot of money, I’m a Paramedic. So, when I spend my hard earned money, I expect to get value for what I am spending. I did not get this when checking into this hotel. I have to say, the staff were friendly enough and for those who follow me know I’m really focused in on people who don’t take any pride in what the do. But this place, I can see what they like what they do. For example, I ordered room service: Ground beef (forgot it at the last hotel for my best friend Winnie) Pasta dish And 2 double shot Gin and Tonics ( it’s been a rough day and I won’t bother you with the details) Total cost $158…. Shock! They had already added a $25 gratuity to the bill (and I gave the delivery boy $10 cash on top of that) Our room was only $189! Oh, and parking is $20. Not even per day, but each time you went out and back in again. I give this place a 3 of 5 stars because the staff was awesome, but not any more due to the over inflated prices and the surprise I which I discovered too late. Beware!

Why the 1-star (e.g. terrible) review? Old and outdated. Noisy HVAC that did not regulate temp. Did not meet ”4-star” quality. ”Felt unclean”. Dried blood on bathroom floor. Street traffic woke me up multiple times between 2-6am. Poor value, too expensive for quality. Rooms Issue was Quality and Cleanliness. Splatter of dried blood found behind the toilet in one of the bathrooms. Needs vacuuming. Superficial uplifts, but outdated overall. Beaten up and used. Old shower style. HVAC are old, noisy, and do not regulate temp well. Room was loud. 13th floor, but still could hear traffic between 2-6 am, including music from occasional cars. Service When I book the room over the phone, requested adjoining with the Marriot central booking agent (not the hotel, but main number). He did not book the correct rooms (cannot book the typical king and double rooms. Must book a suit and adjoining room). He did not place the appropriate note within the reservation. However, front desk appropriately addressed the concern. They were very pleasant and supportive. Overall, good service in the end. Location Location is great with close access to OSU and downtown. The only drawback, the hotel does not have parking. You either park with their valet (45/night) or park in an unaffiliated lot distant from the hotel and walk (not sure how far, we just placed in valet).

The hotel is definitely dated, could use some upgrades. It was fairly clean but not what I’d consider great. There were families and kids in the hall yelling and slamming doors until after 1am. Even with a noise machine it was very loud. Will not stay here again.

The parking lot is quite large and the flowerbed at the door is very beautiful. The front desk is friendly and responsive. The gym is small. The room size is small, the sanitation is good, and the bed and pillow are more comfortable. Breakfast is similar to similar hotels and the fruit is changed daily. Good value for money, recommended stay.

Hotel was sold out so the rooms were already assigned when we checked in. This wasn't an issue until the 4 of us on this trip walked in to a 1 king bed room. We went back downstairs where the front desk acted like they weren't going to be able to switch us because it was sold out. We checked in a little early so there's no way everyone staying had their rooms already- it should have been a quick switch. Finally I pulled up the reservation to show we had booked a 2 queen room. We went to the new room and dropped our stuff before heading out to a concert that we were in town for. When got back to the hotel after midnight our experience got even worse. One girl went to shower and noticed mold on the shower ceiling. The rest of us were welcomed with wet feet from the damp carpet. We were so tired that we just decoded to climb in bed. Imagine our auprise when ALL of the bedding was just as damp. It was so icky and uncomfortable none of us could fall asleep. I called the front desk to let them know around 2am and they said they'd send housekeeping up at 6am. No one ever came. I also mentioned all of this to the lady during checkout and wrote a note to have the manager call me when she was in on Monday. No one called. I've called now 3 days in a row and nothing. Very disappointed in our stay and in the hotel's communication.