The Tryst Beachfront Hotel

Beautiful hotel and the room was gorgeous . The Front Desk Agent was so nice and make me feel welcomed

Amazing staff very accommodating. Good /uplifting energy. And kudos to the front desk guy who checked me in, his name starts with a D but i forgot what it was. Nonetheless he helped to make my experience even better! I would definitely recommend staying here.

This was a good place to be. It was right by the beach & it was a nice stay

Trash not pulled, used towels left, room only cleaned 2 out 5 days, scalding hot water in shower no cold to mix with it. My skin got burned. Unfriendly sour faded morning girl rolling eyes at me. Only friendly to the males. Manager too laid back. Had my booking credit card but she never asked to see it just assumed I did not have it just because i wanted to pay in full with another card. I feel it's because I am African American is why I was treated poorly at this hotel.

The hotel sent an email after my stay asking for a review. Here it is. Where to start. I stay in hotels about 250 days out of the year (work in the airline business). I’ve seen it all. And, I rarely feel compelled enough to wrote a review to complain. But this hotel is special. I arrived early. Around 11:45 am. I had been up around 30 hours by this time. I was tired but knew, based on the booking email, that I wouldn’t get a room until 2 pm. No problem. I paid at the front desk and went to the restaurant. I checked back in at the front desk at 1:50 pm to inquire about my room. Without hesitating, looking, or asking anyone, the gal at the front desk told me “it’s not ready”. Well. Okay then. Your email stated the check in time is 2:00. So, I sat on a couch in the lobby, half falling asleep and waited. Just before 3:00 pm, I go to the front desk. They had a shift change. The guy told me he thought I was with the restaurant and didn’t know I was waiting (because the first girl never communicated this). After three hours of waiting, the room is ready. Awesome. I go to my room. It’s very small but whatever. I’m tired. I’m getting ready to unpack, but all I hear is constant banging, hammering, yelling and cell phones ringing. There is a HUGE active construction project right behind the hotel. I mean I can throw a rock and hit the workers, that’s how close it is. This is not acceptable. I go downstairs and ask for another room with less noise. They gave me another room…a slightly bigger room on another floor on the opposite end. Great. But, he broke the news that this room doesn’t have any hot water. Excuse me?? So, he told me they were going to let me keep both rooms—one to sleep and one to shower. So, I’m paying $150 for the night for essentially a college dorm-style hostel. I’m so tired that I reluctantly agreed since there were no other options. I was using this as a transit hotel to go to Tortola the next day. I finally got into bed and fell sleep with construction STILL going on well past 5:30 pm. I wake up the next morning at 5 am to make the trek up a floor to the other room to shower. I can’t tell you how ridiculously inconvenient this is. Oh…and the water isn’t hot. At all. It isn’t even lukewarm. So, I’m already off to a banner start, just to go back downstairs after my shower to the “sleep” room with all my stuff to find the door WON’T OPEN. The battery to the key lock system died. Of course it did. Go downstairs to tell them I can’t get into my room. Had two guys come up with some tools to replace the batteries. I couldn’t wait to finish up and leave. Oh, and the construction workers started up full force again at 7:30 am. Do not expect to get any decent sleep here. The lack of hot water is on the owner. All rooms should have working hot water. Period. The lack of communication between staff members is also on the owner. If someone is waiting for a room, that information should be passed along to each new front desk crew member. P

Perfect location, good restaurant and the employees are wonderful. Excellent location in Condado for restaurants and shopping. They change the elevator floor mats so there's a different greeting when you enter so extra points for cuteness!

I feel the hotel old and dirty. The room smells musty. I reserved directly at the hotel and find hidden fees on the charge of the reservation. There’s a local tax that they don’t show until you confirm the reservation, but most of the other reservation pages do. I think it is overpriced for what you get.

Nice and good beach view

The hotel was nice. the place in the water front excellent, the personnel cool. the beach too. The only regret we had is that the checking in was late and slow and the electricity was cut for more than 3 hours but it seems a general problem on the island.