Our stay at this property was wonderful. This was a quick, unplanned anniversary getaway. Jose was the attendant who checked us in. Excellent customer service. He found a baggage cart for me when he realized that I had been waiting several minutes for one(No one at a front desk has ever done that for me) He was so hospitable the entire time we were there. Oh, let me not forget Sheryl/Cheryl; she was amazing. She prepared the breakfast, and it was exceptional! She kept everything extremely tidy and clean. She was so polite and made sure her guests were taken care of. When a gentleman spilled and dropped the spoon on the floor, she rushed over, assured him that these things happen, and immediately cleaned it up. No attitude or frustration, just great customer service. So, do not go to a restaurant for breakfast while staying there you won't find anything better!! The place was clean and well-kept! Thank you, Holiday Inn Express & Suites! The Smiths