H10 Ocean Dunas - Adults Only

This is our 2nd time here and we loved it... again..... We did have a slight issue with our room not been ready due to a guest not leaving when told to.... think that person is on here.... but it was soon issued after my husband fell asleep in reception..... we had an early start. The room 148 was lovely and clean, cannot complain, maybe more English channels on telly, but we werent there to watch telly. Food - I didnt have a problem with breakfast. I thought there was plenty to eat and a good choice. Coffee machine did keep breaking down, but it was getting alot of use. Tea..... YAK. Lunch, when we had it, was adequate. If I wasnt keen on something they actually did their best to accommodate. Evening meal - even though this is made to order I did struggle, hence eating out more than usual. BUT.... thank you to William, Camilla, Carolina and Davide, for all your help. Much appeciated your mad lot...... There were always sun loungers, even though a group of 6 did try and keep them when they werent present, but you do have sunloungers on your terrace if you have a junior suite. Yes I would def. go again to this hotel. Thank you guys

Recent stay at Ocean Dunas for 2 weeks, half board and travelled as a couple Positives; Reception staff were always helpful and friendly. *Great location for Corralaje town,bars and restaurants. Five minutes to the beach. *Superior room, modern,good storage,large balcony with loungers,table and chairs. Choice of pillows,large comfy bed. *Quiet pool area,ideal for chill out. Negatives; Buffet breakfast and set menu for lunch and dinner. Breakfast very limited choice,hot food often luke warm and tasteless. Coffee machine broke down daily and poor quality. Lunch is 3 courses,poor choice of starters ie nachos and a few dips,limited choice of hot food,again bland tasting.Service is very slow even when the restaurant is not busy. Not a la carte standard. Dinner; Repetitive menu, it never changed in 2 weeks and we struggled the second week to choose a meal. Ingredients were very limited and tasteless. Buffet starters did not compliment the main dishes and again very tasteless. Had falafel starter which was hard as a stone. Desserts were very good. We often felt hungry and dehydrated. Drinks alcoholic and non alcoholic are expensive,hence hotel bar generally empty and no atmosphere. Cleanliness of the restaurant is poor,floors not cleaned properly.Hair found on the inside of one of my napkins and a long hair on the artificial flower decoration on the table. Staff often dropping cutlery on the floor. A couple of times we had our table cleared whilst we were at the buffet,only to return to find our table with no cutlery and drinks taken away. Service was generally slow. Cleanliness of the rooms was average. Summary; Good small adults only hotel for location and room size. Unfortunately really disappointed by the the poor standard of the food which was not a la carte. The hotel lacked atmosphere. However Corralaje is a great resort for traditional bars and restaurants serving excellent drinks and food.

Myselt and my husband have recently returned from a 2 week half board holiday at H10 Hotel Dunas. Our first impressions were very good, we stayed in a junior suite overlooking the pool area, the room was clean and quiet. Food was good, our evening meals were ordered from a La carte menu, this was fine but pot luck if the meal arrived hot enough. Starters were very disappointing, variety of choices were minimal and vegetarian dishes had meat added to them. Desserts were nice but would have enjoyed ice-cream but that's just my own opinion. Our 2 week stay was relaxing and chilled up until the last day which left a bitter taste. We had a late flight so enquired about extending our room, to be told by the lady on reception that it had to be done 24hours before your last day. My husband went to reception at 7:30am the day before we left to be told that we could extend for 4 hours at a cost of €40, he also cancelled our evening meal because we wanted to eat out on our last night. We spent our last day by the pool, I went to the room at 12:20 to find I was locked out. I went to reception and was approached by Jonathan the reception manager. He said he had been looking for us because we should have checked out at 12pm. I explained that we had asked to extend or room and was told it was fine. ‘Impossible’ was all Jonathan said numerous times. My husband then came and explained the situation to be told impossible, the reception is not manned at that time in the morning! After getting nowhere with the situation I asked how long had we got to shower and pack away our things, he looked at his watch and said 13.00pm!!! Leaving us 20 minutes to get sorted. Jonathan was very rude, argumentative and completely obnoxious. There are ways to speak to guests and I can honestly say l've never been spoken to like this in any other hotel all over the world. Afterwards, Jonathan approached my husband and said he had spoken to his colleague and we had only cancelled our evening meal - ( so there was someone manning the reception after all) plus how did we know the cost to keep the room on? I believe your holiday should start with a warm welcome and that should continue right up to you leaving the hotel check out, unfortunately this was not the case for us and it has left me now reconsidering booking another H10 hotel. However, I do want to leave this review on a positive note, William the dining room manager is the jewel at Hotel Dunas, he is approachable, has a great presence amongst the guests and met everyone's needs whenever he was on duty. ⭐️ Just sad that our holiday ended on a negative note ☹️

My wife and i have just returned from a 9 night stay at this hotel, i’m just going to start this review with a small niggle, we noticed along with other guests that a lot of sun-beds were being claimed before 8am, we witnessed one such action, with the persons involved returning to them at 3pm !!! Anyway about the hotel, i can only reiterate what all the reviews have said, this is an excellent hotel, we stayed in a junior suite, the hotel location could not be better, although plenty going on out and about, once inside the hotel as others mentioned it is like a little oasis, so quite and relaxing.All staff are very friendly and very attentive, we stayed half board, the quality and presentation of all meals was first class. The hotel is spotlessly clean. We would like to thank all staff for making our stay very enjoyable. We will definitely be returning.

Received an email to confirm that we had a junior suite reserved for us but when we checked in we were told there was a problem and that this wasn’t available for the first night. It wasn’t available on the second night either. We’d asked for the upgrade after learning about noise levels from the surrounding bars and were assured the room was reserved for us and that the upgrade would simply be charged to our bill - which was fine. No subsequent attempts to move us were made and the only ‘compensation’ we were offered was free use of the safe (which we weren’t going to use anyway) or a free lunch - not exactly compensation when we were on half-board anyway and could change evening meals for lunches. The hotel itself is nice but the lack of interest or any further attempts to move us has been very disappointing.

Really disappointed with this H10 hotel with regards to the food. The breakfast was only just warm, tea and coffee luke warm and not a great choice on the evening set menu. We have stayed at H10 hotels before and have always been happy with the food but would not stay at this hotel again because of the food. The pool, sunbeds and room were overall to our satisfaction. The hotel was in a good location which was the reason we chose this one. The bedding was only changed on our 8th day of a 10 day holiday even though the room was cleaned every day.