Guest User
September 26, 2024
My honest review in good and bad points, as we paid a lot of money for a weeks stay, and we were left quite unsatisfied sadly. So I think it's important you know what you're paying for. It's not that the hotel was bad as such, it just lacked in so many ways and should really be a 3 star. Especially when you compare this to all the neighbouring 4 star hotels. General good points: 1 - Food - lots of choice, the fried eggs in particular were the best I've had 2 - Staff were really friendly and helpful 3 - Cleanliness was okish in places 4 - Plenty of sunbeds 5 - Very quick to get served 6 - Pools were clean and I saw the pool man test the water for the middle tub and clean the water Bedroom feedback 1 - Very basic general aesthetic 2 - Room furniture was past its sell by date: sofa was dirty, the coffee table, side table, dressing table were all damaged and chipped (some were masked with poly filler). 3 - No mirror or chair for dressing table 4 - No tea or coffee in the room, just a kettle and cups sitting on top of an old fridge 5 - You had to pay for the safe in your room to use it - never had to do that in a 4 star 6 - No soft furnishings as pictured (orange cushions, square pillows and throw were non existent) 7 - No drawers to put your clothes in other than 1 in the dressing table 8 - Bathroom grout was mouldy in places 9 - every morning at 4 we were woken up by the cooking smell coming in via our aricon unit and it was sickly strong 10 - aircon - you couldn't even call it that, as you barely felt it. Turned it off in the end to avoid the 4am smell Outside feedback 1 - Cheesy sick smell that wafting up from the floors round the sunbeds - i think this was from water in between the grout missing in the tiles and all the spilt drinks that got trapped in there. 2 - Some sunbeds where broken, not enough back raising ones and not enough umbrellas for all - again all tatty and old 3 - Disposable green sprite cups for every drink: Cocktails / spirit mixers / soft drinks. Wine and beer was in disposable clear tumbler cups. Note for the hotel - again very cheap and not 4 star. 4 - Cocktails were not made by hand, they came out of a machine that were nothing like the real thing, just sugary and cheap. 5 - No sparkly wine on offer 6 - No branded spirits included in all inclusive 7 - If you want towels for the pool, you have to hire them at a cost 8 - Evening entertainment is quote basic - If you don't want to leave the hotel don't expect fireworks, it's a man with his mic, some lights and a speaker. And that varies from karaoke, to some music tracks, maybe the odd costume Location: Obviously do your research, Tenerife is one big hill and the further you are from the sea, the higher up you are. This hotel although a 15/20 min walk from the coast will be hard work those pushing buggies, with small children or with disabilities. It was fine for us as we were both able. Notes for the hotel: Some soft furnishings would help such as some plants around the