JOIA El Mirador by Iberostar -Adults Only

The hotel is good, there's no denying that. Why the 3 stars then? After two previous holidays in other parts of the world where our stay was marred by construction work in the vicinity of our accommodation, I got in touch at the time of booking with their customer support - this was months ahead of the actual stay - to request a room far away from any inevitable construction work that goes on at the hotel. I was assured that it would be covered. I reminded them of this a week before the actual trip. The rooms we got were on the 3rd floor, premium seaview, that was *exactly* under a room where there was renovation being done. I'm not sure whether I was being trolled by the reception staff or the fates, but I was shocked. For the first few days, there was scraping and hammering going on throughout the day, but moreso in the afternoon. I would have normally asked for a different room, but because we were travelling with my elderly parents in law and moving rooms would be a hassle we made no fuss. Ffwd to day 6, where between 3 and 5 in the afternoon there were *power drills* rattling our room. *Power drills* in a 5* hotel at 4 o'clock in the afternoon when people are resting. I called reception and was immediately called back by Victoria who assured me that the noise would stop. And it did. The only reason this is a 3 and not a 1-star review is due to Victoria and some of the staff. On the subsequent day, same time in the afternoon the power drills were replaced by heavy hammering and extremely loud scraping. I went down to a sourly gentleman at reception who called Victoria. I explained that I understand that renovations are a necessity, but that the window in which they were being carried out, in the afternoon, during siesta time, is ridiculous for a 5* hotel. Again, Victoria was apologetic, understanding and an all-round extremely nice person. She offered to move us, but with just 3 days left in our stay we declined. For the remaining days, construction work was carried out in the morning, when people are at the pool, exploring, or diving, which makes sense. The fact that I had to point this out to them still baffles me. Staff: other than a young gentleman at reception who was always smiling and attentive, the other reception staff I interacted with were mostly sour-faced and I dreaded any interaction with them (thankfully these interactions were limited). Everyone else at the hotel was outstanding. From Victoria in the customer relations team to restaurant staff, to the lady who cleaned our room and the pool attendants everyone was on point. Room: the room was good. We had two premium seaview rooms, which were spacious with a nice terrace. Our parents' room was slightly larger with a significantly larger terrace, at the same pricepoint, so be mindful of that. The minibar was well-stocked, though despite a daily 5EUR tip, on one of the days the lady in charge of restocking it, simply forgot to do it? No big deal though. As previously ment

Of three other hotels we stayed at in Tenerife the Mirador is by far far the very best...Adults only, not huge, great personal service throughout...All staff have to.be commended...extremely friendly, accommodating, professional, with the Guests welfare and needs a priority...Maria on housekeeping , I had a little flood in the Bathroom and she looked after it as if it was a great pleasure to mop it up...Thank you Maria...Mario and colleagues in the Restaurant, looking after us so well, keeping a table near the self serving buffet to be convenient as both us at moment needing sticks after ops...and the Customer Relations Team...amazing girls, Claudia, Isabel, the lovely girl in the Blue suit, and another few I have no names for, superb, a big Thank You...the music in the evening, great artists, we sat through all shows thoroughly enjoying...the girl with glasses in the bar, so nice. Poolside lovely...for a change more than enough sun beds...very comfortable and looked after by attendants with mattresses and covers...oh, nearly forgot the rooms...perfect, luxurious, spacious, spotless, plus spacious balcony with sunbeds. We loved our stay there...needing recuperation it was perfect for us...can't wait to go back ASAP...we have already booked in to Iberostar Attilla for Christmas, but on hindsight Mirador is by far better and the best. Thank you all...Marie Christina..

Where do I start, amazing location, so welcoming, staff go that extra mile for you all can not do enough. Lots of entertainment, loved the gym. You have everything you need here, will definitely be coming again. Big thank you too the management, who are always there in person making sure you are looked after.

Amazing staff wonderful hotel in an amazing location Smoking is an issue as the hotel allows it on balconies

Our time at El Mirador was fantastic! Friendly and accommodating staff, beautiful and luxurious grounds, overall a quiet and enjoyable getaway! The beach is easily and quickly accessible from the hotel and it’s a sandy beach, not rocky so it was quite enjoyable to walk barefoot in the water.

This is a wonderful hotel that caters perfectly for the over 50's. Our welcome was second to none, complimentary drinks, which continued throughout the night, as the England game was on in the lounge area. The entertainment at night was live and varied. The room had a sun blessed balcony, that we could sit out on until sunset to catch the last of the rays. Most guests were returning guests, they loved it so much. There is a dress code for dinner, which I found out after I had ordered my food. Someone had complained and I felt a tad embarrassed. However a complimentary box of chocolates and desert wine eased my pain! I had not packed any long trousers and despite being offered to be measured up and wear some old waiter's trousers, I declined and ate elsewhere. Breakfast was stunning, if you like buffet your in for a treat. We were assured the aircon was working, but it is old and we could not get it below 22 degrees, which was comfortable, but not perfect. The rooms are big, so this doesn't help. Really enjoyable stay, staff were amazing. The poolside team members are really friendly and sort you out with a comfy sun lounger by the superb pool. Close to everything you could want and it was really a memorable stay. Allow tailored shorts, update the aircon, this truly would be a 5 star hotel.

All I can say is wow. This hotel was amazing. From the minute we checked in we felt the service was above and beyond. The resort is beautiful and the views of the ocean from the rooms are spectacular. The room is spacious and includes multiple bottles of water, chocolates, and new pool towels each day. The pool is massive and there’s plenty of seats available. All of the staff is extremely welcoming and accommodating. We would like to highlight some of the employees for making our vacation memorable. Camila and Roberto at the main bar are so friendly and make really good drinks. We also found out Roberto’s a great singer! The restaurant La Pergola was a fantastic dinner experience. We highly recommend the prawn risotto appetizer. We actually ordered it two nights in a row it was so good. We would also like to recognize Stefano who was our server on numerous occasions. He went above and beyond and gave great recommendations for both our meals and wines. The breakfast buffet in the main restaurant is massive and includes anything you could want from an omelette station, to smoothies, to waffles, and so much more. We actually were supposed to stay in another hotel for three nights but it wasn’t even comparable so we ended up coming back!