Guest User
September 22, 2024
"Our experience at this hotel was generally pleasant until the last two days of our stay. We opted for the half board package, which included free tea, coffee, orange juice, and draft water in the mornings. During our evening meals, we had been helping ourselves to water from the tap until we were abruptly informed in front of the entire dining room that using the water tap was prohibited. The staff insisted that in the evenings, water should be purchased by the bottle instead. It was quite surprising and disappointing to encounter such a policy at a four-star hotel, especially considering that the commodity in question is water, a basic necessity. One would expect a hotel of this caliber to provide a jug of water for each table as a standard service. To add to our confusion, the hotel had no qualms about providing a half-filled glass of water from the same pump when we requested an ashtray. We raised this issue with two receptionists, one of whom was unhelpful and condescending, but neither of them provided a satisfactory explanation for the hotel's perplexing practice regarding water provision."