Hotel Baobab Suites

Very comfortable private suits with own pools. Easy to relax and start enjoying your break. Courteous and helpful staff, great breakfast choices. Also breakfast in your room option. Very professional housekeeping service, hardly knew they were there

This place has potential to be soo much more. Our stay was comfortable and the staff were all extremely pleasant and helpful. I found the rooms and surrounding areas quite grubby. The rooms are cleaned and towels are changed daily which is great but the clean is a surface clean and that’s what’s starting to take its toll across the hotel and pool area. The lounge has an amazing view and very relaxed but we were ignored by all staff which was surprising as everyone else was super friendly. Breakfast box is a great addition - loved it!! but one day which was our last day we had to basically give it back as it was different food and pastry’s/bread was not fresh. Location - the hill would be a struggle for most. Especially if bringing stuff from supermarket. The local taxis are readily available though. The bin men also came during the night and caused a bit of a racket. Overall a pleasant stay but the cleanliness level would have to increase for me to rebook.

We have just left Baobab suites after staying for a week with our toddler. I can’t say enough positive things about our experience! Everything from the suite, to the service, the food and the setting was absolutely faultless. It’s peaceful, beautiful and relaxing! We stayed in Terra 009, a two bedroom suite with private pool. Views of the mountains on one side and the sea in front. There’s a sandy area at the front of the pool that our daughter enjoyed playing in, the pool was a really good size with a dining table and sun loungers outside. Plenty of space for dinners and lunches outside. Most days we didn’t leave the suite, we had everything we needed! The only tiny thing I would say is that the cushions on the sun loungers slip down and the Velcro comes off the back, a very small albeit irritating thing… but we’re splitting hairs there. The suite had a dishwasher, washing machine, fridge freezer, so we could be completely self catered but we mixed it up with some food in the restaurants around the hotel. When we ordered room service they set it up as a candlelit dinner outside and nothing was too much trouble for them, Karbon and Char were both amazing restaurant experiences with delicious local produce. Both felt like premium restaurants but without any snobbiness and catered beautifully for our daughter. The BB restaurant served more casual food but with a relaxed atmosphere and beautiful views. The breakfast buffet was smaller than others we’ve had in Tenerife but nothing was missing! The food seemed better quality and was beautifully presented. The hotel in general was very quiet and peaceful while we were there which was perfect for us but those looking for a little more entertainment and socialising might not appreciate that. For a relaxing family holiday, it was great! We took advantage of ‘saplings’ the kids club and it was such a welcoming and large area for kids. They had activities and crafts everyday and our daughter loved it! I had an Indian head massage treatment in the spa on one day which was absolute bliss! The space was beautiful, the therapist extremely talented and knowledgable and it really was an otherworldly experience which I would definitely get again in the future! I work as a brand consultant specialising in premium service experiences, I get to travel the world looking how companies provide service and I have to say that the service we experience from every single member of staff was second to none. We felt looked after, listened to and welcomed! They went the extra mile for our daughter finding her a new balloon when hers popped and drawing a face on it, giving her sweets and introducing her to the local cat (Sophie, our daughter loved you!) we can’t wait to return again in the future.

not enough stars to rate this place. the pictures are out of this world but you have to be there to appreciate the actual beauty of this place. the rooms are immaculately clean, private pool is bigger than we imagined. 2 free large bottles of water daily. the staff all round the hotel are all there to make your stay perfect. nothing is too much bother for any of the staff and i want to thank you all for making our stay perfect.

The good: The ‘hotel’ is clean and modern. Reception team were welcoming and accommodating. Housekeeping team friendly, as was the person overseeing the buffet breakfast. The breakfast itself was also good. Communal pool areas clean. Room for improvement: BB lounge food isn’t the greatest and the other restaurants on site don’t have as many child friendly options. The biggest issue is that it is advertised as suites in a ‘hotel’, but in reality it is more of a ‘serviced apartment’ set-up, with some ‘suites’ privately owned. The renting of someone’s second home isn’t made clear from the ‘hotel’ or travel agent websites. Unlikely to return for this reason. It’s a shame as the ‘hotel’ parts like the buffet breakfast, housekeeping and communal areas were done well…