Quality Inn & Suites Near I-480 and I-29

There were roaches in the room the bed had been slept in the hot water in the sink didnt work and my key hd to be redonre like 3 times

Rooms smelled, door didn't close unless you slammed it hard, tv was falling off the wall it was kept upright with the ice bucket. About an inch of dust on top of it. Hair drier was broke. Bath room door delaminating, bath room faucet dripped. Pool door taped shut. Breakfast was a joke. Chair was broke in the room and the lamps didn't work. It was just awful but we got their late and we were really tired

A massive storm hit Omaha on July 31, knocking down trees and leaving 200,000 people without electrical power for several days during the hottest part of the summer. Hotel accommodations in Omaha were almost impossible to find, and we needed a comfortable room at a reasonable rate. Quality Inn & Suites in Council Bluffs, Iowa, turned out to be the perfect solution for my husband and me and my elderly mother. We booked the King Suite for five nights but ended up staying only two nights because our power was restored sooner than expected. The King Suite has a comfortable king-size bed in the bedroom area and a queen-size sleeper sofa in the living room area with a partial wall providing visual separation between the two areas. We were grateful for the refrigerator and microwave. The AC worked well, and so did the Internet connection and cable TV. I brought my PC and monitor to our room so I could do some work during our stay. The room was clean, and the shower and toilet had excellent water pressure. The hotel is not luxurious or fancy, but the rates are affordable.

I am appalled at what I found as soon as I opened the door of my room. Dark, bad smell and very loud a/c. Later we noticed the phone was disconnected, when I connected it, I found the cord was kept together with electrical tape. It kept coming off anyway. The furniture was old and not for residency at any type of hotel. The bathroom was disgusting. While I showered, I felt the tub was going to come loose. The pool was murki and looked dirty. We did not go in. Luckily, we were staying there for the night. A place like this should not be allowed to operate in the U.S. the people running the place did not look professional in any way. This is the worst hotel I have ever stayed at. I see emails from the owner apologizing but looks like nothing is done about it.

They are working on remodeling the place. For the price it is good.

When we first checked in the staff member had no clue if our room was ready or what to do. He left us for about 15 to go “check” our room. When he returned he did not tell us how to get to the room, where the pool or breakfast area were or time of operation. He couldn’t tell us any places nearby to eat nor did he have any food pamphlets/flyers. 1st room: - Stinks like smoke! hotel’s solution: they brought us air freshener spray. I said no so he told me to wait and he would get me another room. 5 mins later he takes us to a room 2 doors down that he just sprayed. - no hangers - Asked for towels but were told we have to wait for the laundry to be done 2nd room: - smells stale… smell was horrible! - Fridge doesn’t have shelves - cigarette burns in blanket - No phone - Towel pole fell off - Smoke stains dripping down bathroom door after shower - Black marks/dirt on back of shower door - Fan doesn’t work

Run! Lobby reeked of ****. Filthy halls and stairwells. Construction trash, carpet etc laying outside the windows from “recent remodel”. Toilet constantly running and dismissed by the front desk like it was no big deal. Stay on the other side of the river in Omaha!

Amazing