Guest User
July 4, 2024
The absolute worse hotel I have visited, staff are useless and extremely rude, pool was freezing cold, wellness pool was a cold tub that bubbled, menu was extremely limited, no towels etc… plus they have taken almost £600 out of my account with an additional £100 pending because they didn’t realise I had already paid prior. They have avoided all contact and emails. The receptionist gave me the incorrect email for a complaints procedure and nobody has helped us get this £600 refunded. My children paid £250 for this holiday for 3 nights stay and it has been the most stressful week since I’ve got home dealing with all this. Absolutely atrocious service!