Cypress Hotels with Pools

The bed linens were not clean and did not look white, they were light brown. The pillow cases were dirty looking too. Very unpleasant stay.

Had 1 of 2 rooms cancelled before arrival. Was told one room was cancelled due to an issue with my cc which was bs. Was told the hotel was full but they can figure something out for me. They found me a second room but it was with a King bed. So I have three beds with five people. One of the rooms did not have any towels. I called the front desk to request towels and was told the hotel did not have any towels to provide and that a manager is going to buy some tomorrow. After complaining to the front desk I called Hiltons Customer Service. Hiltons Customer Service told me to call back at 8am in the morning and ask for a supervisor. I get a knock on the door at about 3am and the front desk person brings me two pool towels a floor towel. I was also assured this would not be an issue moving forward. The next morning complimentary breakfast was completely gone by 730am and once the food is gone that is it until the next day. I get back to my room the next evening and I have two large dry towels in my room. I call the front desk and ask for an additional large towel, a few middle size towels, and a few wash cloths. I was told the hotel did not have any to provide. The towels were an issue the entire stay. The complimentary breakfast was available until the food was gone and not continuous throughout the stated breakfast time. Each day I would get I would have to go back to the front desk because the keys had to be reset as the doors would not unlock. The hotel manager stated they would provide additional point to my account because of the terrible experience but I have yet to see any. You may wonder why I would not just go to another hotel……After the first night I tried to relocate to another hotel but a baseball tournament had all of the area hotels completely booked.

New hotel, facilities are still relatively new, the design is reasonable, the details are in place. Next to the Shell gas station, 2 minutes walk from Ole, you can squeeze to the last second. Although it is simple, breakfast in the United States seems to be the same.

Located in Houston, Empire Inn Cypress is a 4-minute drive from Traders Village and 8 minutes from Berry Center. This hotel is 6.9 mi (11.1 km) from Willowbrook Mall and 6.9 mi (11.1 km) from Sam Houston Race Park.Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 36 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include phones, and housekeeping is provided daily.