Days Hotel & Suites by Wyndham Dakar

Terrible. First night was a disaster, a room in which neither the air conditioning nor the toilets worked. No real shower, mosquitoes… When asking to cancel my second night the next day, I was literally attacked by the manager who threatened to use his security teams and ordered me to go to the back of the hall. A few minutes later, an English-speaking colleague (I’m French) arrived to also ask for a refund, and the manager complied without batting an eyelid. I was outraged. I asked for explanations. And the manager then became even more aggressive, yelling at me for listening to a conversation with another customer... To preserve my safety, I returned my room card and left the hotel furious. It's incredible. I've never experienced anything like this. As for Wyndham's American customer service, a disaster. They couldn't do anything other than offer me points on their loyalty program... What am I going to do with that? Nothing…

This is by far one of the worst hotels I've ever stayed in and I have stayed in many around the world. Two of us had booked a twin room, but when we arrived, there was one bed and a sleeper couch made up as a bed. Neither one of us could sleep on the couch. It was extremely uncomfortable and sagged deeply in the middle. There was one cup and no glasses in the room. Every day we asked for cups and glasses and every day they ignored us. Eventually, on the third day, we stormed into the restaurant demanding cups and glasses. They treated us like criminals and told us it's against the rules to have glasses in the room. We eventually got an extra cup, but they still refused to give us glasses and instead gave us plastic cups. We had a problem with the air conditioner on the first night. They sent a technician who was in the room for 5 minutes and then left without a word. Reception then called and told us to wait until the next day, because the technician had to leave. I protested vehemently and eventually someone was sent to fix it. We struggled with hot water for the first few days and kept asking for assistance. We eventually figured it out ourselves by day three. Breakfast is terrible. Hardly any options, with the manager/owner's wife (I think) hovering like we were out to steal the silver. Management refused to take responsibility for anything that was going wrong and blatantly lied to us whenever we brought up the issues we were having. Unfortunately we couldn't just leave the hotel, because we were part of a bigger group. If you are thinking of staying in this hotel...DON'T.

Please do not spend any of your money on this place.. You will regret it as you enter the reception doors Poor service Angry staff Water does not get replenished - you only get 1 bottle on your first day Good luck with breakfast - the angry Madam and her workers are waiting to watch you eat and ration how many cups of coffee you have They do not change towels - you reuse them for your duration DO NOT STAY HERE please

The night was young, I arrived in good time. My reservation was missing. Even after my agent got through and shared details, the Manager insisted he must sight the card used for payment with full details of card number and holder's name. I was treated like a beggar. I understood, he sold rooms to people who reached out directly and left me in the lurch since I am coming through an agent. Finally, at midnight, when those reservations lapsed, he gave me a room (as a favour, he said) till in the morning when he reconciles with my IATA travel agent. In the morning, my room was without hot water and no technician to look at the plumbing. I was promised a remedy which never came. The choice of breakfast was too poor and limited though the madam kept repeating it is "halal". I also realised the hotel encourages cash payments only for services, including food. This is restrictive as guests would prefer to sign and settle at checkout. On the whole, my 5 nights was a nightmare I wouldn't want any guest to go through. Make sure your reservation is perfected and call in advance to confirm. Make arrangements for cash to settle bills. And also for those who want to sample gourmet dishes, please look elsewhere. There are no facilities like parking, pool or bar. The coffee bar at the reception never functioned throughout my stay. I was surprised, they advertised for a loyalty programme. Not for me if this is what they offer.