Guest User
January 3, 2023
Our stay was booked for 2N/3D but we were forced to check out in just 1N due to the room & service. One star for upgrading room from Deluxe to Executive... Thank you for that.. Review on hotel/location 1. The hotel is far away from main city (~4/5 kms). Each time you need to go to the city, you need to spend min Rs 1200. 2. The hotel is located at a remote place where you ll not get anything (Eateries/Tea shop/medical help). 3. If you book/get room with view & if there is no fog, you ll get good view.. Now review on Executive room (Room#506) One word for the room, it's FILTHY. 1. Soon you enter the room, hardly any lights in the room. The fitted bulbs doesn't light the room enough. 2. Bad odours from room/washroom. 3. The room is at top floor so there is no concrete roof. It has asbestos sheet. It makes the cold unbearable. All over the roof water droplets. 4. Furnitures, roof having fungal infections. 5. The window doesn't have proper curtains. The windows were not closing properly neither insulated, cold air enters into the room. 6. Spitting marks near to bed side tables. 7. The room seems never cleaned. Dusts all over. 8. The provided electric kettle is not cleaned. Burnt tea residuces in the kettle. (See attached pic) 9. The geyser was not working. One person came to fix it and told after 15 mins hot water will come but it never came. 10. They charged Rs500 for the room heater which is basic need at winter in those places. 11. The over head tank is never cleaned. The water is not drinkable. 12. Intercom was provided, but it never worked. Took cell no of the person at reception, but whenever I called, not answered nor called back. (Called thrice for diff issues.) Got only call post 20 mins of checkout asking for room heater price. And manager told us, "We gave you the best room". If this the condition of the best room, then can imagine the condition of rest. The hotel need a renovation or a complete cleanness and few staffs to be trained on how to talk to customers. Refer the pics attached.