LAVANDE HOTELS

LAVANDE HOTELS Reviews

LAVANDE HOTELS

Building 1, Wenyuan Huating Residential Community, Changning Street, Datong, ChinaView Hotel Details
LAVANDE HOTELS
LAVANDE HOTELSLAVANDE HOTELSLAVANDE HOTELS
Check available rooms for your travel dates
编组 10
We Price Match
1 night

LAVANDE HOTELS Guest Reviews

4.7/5
Outstanding
1790 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All Reviews(1790)
Positive reviews(1754)
Reviews with photos/video(275)
Friendly front desk staff(342)
Classy environment(181)
Awesome amenities(99)
Delicious breakfast(96)
Convenient parking(84)
Large rooms(82)
Perfect for business trips(24)
Negative reviews(36)
Mario
Family Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 24, 2024
Non-smoking room was created on the fly for us. Consequently the smell of smoke lingered on in the room. Service was extremely prompt. The person taking care of our laubdry ran up the stairs faster than me. Comfortable beds. Excellent breakfast. Limited English language capabilities.
Response from Property: Thank you very much for choosing our Lifeng Hotel Datong Dongxin Plaza High-speed Railway Station Branch, we are very happy to affirm our services, we also apologize for the shortcomings of your experience, we will be corrected, and strive to be able to do a better, more portable service process, so that the customer experience is more fulfilling, and look forward to your visit again!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Solo travelers
8 review
4.0/5
Very Good
Posted on Jun 2, 2024
Everything FINE. Especially the Service at the FRONT DESK. I WOULD COME AGAIN
Response from Property: Love friends, your satisfaction is the driving force for our progress, for your praise, Xiaoli feels very happy oh. We will be more careful to serve, for your journey to add a good memory. Welcome to visit us again
FAHOKA
Deluxe Double Room
Stayed in Jul 2023
Friends
131 review
5.0/5
Outstanding
Posted on Jul 31, 2023
Good hotel. Perfect. A little far from Datong ancient town.
Response from Property: Hello, dear guests! First of all, thank you very much for your patient review. Xiaoli is very happy to see your five-point praise. Being able to provide you with high-quality service is the unremitting pursuit of every one of us at Lavande. Xiaoli will make persistent efforts to become your kind partner in your journey. We sincerely invite you to stay again, and there are more surprises waiting for you to experience.
TheDawg
Deluxe Room (2 beds)
Stayed in Oct 2023
Business travelers
135 review
5.0/5
Outstanding
Posted on Oct 27, 2023
Always good hotel
Response from Property: Dear guest, thank you for taking time out of your busy schedule to share your stay. I am lovely Xiao Li, it is my honor that our little friend can spend a happy time with you. We are willing to give each "home" friend a cup of hot tea, a bowl of soup, a smile, for you to eliminate the fatigue of the journey, I hope you can feel our most sincere service in each journey, looking forward to your coming back again
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
22 review
4.7/5
Amazing
Posted on May 7, 2024
Very satisfied. The waiters are very attentive. The room has everything and is clean. The breakfast is delicious. It takes 12 minutes by taxi to the city wall. The only drawback is that you can hear the guests next door, which is a bit noisy until 11 o'clock. In summary, I would recommend it.
Original TextTranslated by Google
Response from Property: Dear friend, thank you for choosing Lavande Datong Eastcom Plaza Store. We are very sorry that we did not get your full 5-star support this time. We hope that you can see our changes and progress next time you stay, and we will continue to optimize. Our services and products will bring you a better experience and a more unforgettable stay. We sincerely look forward to your visit again. I wish you a happy trip and smooth work!
Anonymous User
Business Room (2 beds)
Stayed in Apr 2024
Other
6 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The hotel has a good environment and complete facilities. The service of Xiaogao at the front desk is attentive and enthusiastic. There is a parking lot, which is very convenient and cost-effective. It is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your recognition and full review. It is our permanent pursuit to provide every guest with a warm, safe and comfortable stay experience! Thank you again for your trust and wish you a happy life and smooth work! welcome next time!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Business travelers
77 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The environment is good, the room is relatively large, and it is comfortable to live in. It is an ideal place for business trips and travel. The front desk service attitude is very good. It is worth recommending. The location is relatively good and you can choose it.
Original TextTranslated by Google
Response from Property: We are very glad that you like our Lavande Hotel Datong Dongxin Plaza store. Xiaoli is a mid-range hotel under Jinjiang. It uses "mousse" mattresses and lavender toiletries. Provide just the right confidant service to enable guests to enjoy a high-quality and happy stay. I like you to come, I like you to come again! I hope that I will be happy to accompany you all the way. I am very happy to meet you. Xiaoli serves every guest with heart.
Dajianalidaolasipaermasikelisiduofu
Business Room (2 beds)
Stayed in Apr 2024
Business travelers
98 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Convenient parking, large room, good bedding, attentive and warm service, delicious breakfast noodles, good quality fruit, close to Dongxin shopping, convenient for noodles and restaurants nearby
Original TextTranslated by Google
Response from Property: Hello, dear guests. Thank you for choosing our Lavande Hotel Datong Eastcom Plaza Branch among many hotels, thank you for your careful discovery and sharing, and even more thank you for your encouragement and support to us. With your encouragement, we have more motivation to move forward, and I believe we will do better and better. I hope you will choose to stay with us again and share your experience to give us more encouragement and touch. Looking forward to seeing you again~
Guest User
Family Room
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The accommodation experience was particularly good. I booked one night online and decided to stay another night. The manager on duty during check-in and check-out was very enthusiastic. Free underground parking can be accessed directly from the hotel, which is convenient. The room is spacious, bright and quiet, the breakfast is good, and the laundry is delivered to the door. It is very touching. I decisively applied for membership. Like it 👍
Original TextTranslated by Google
Response from Property: Dear guest, hello! It is a great honor that you remember the names of our team members and recognize their work. Your recognition is a great support and encouragement to the team! We are glad to know that you are satisfied with the overall service of the hotel during your stay. We hope that we have brought you an unforgettable and pleasant time during your trip! It is our responsibility to provide guests with a safe, comfortable and clean environment; providing high-quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to inviting you to experience more of the hotel's facilities and services during your next visit, so that we can bring you a more perfect experience! Thank you again for taking the time to leave feedback. I wish you a happy work and life.
Guest User
Executive Queen Room
Stayed in Feb 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The room is very new and clean. It is suitable for bringing children. I went to Daiwang Mansion and Yungang Grottoes. I was very happy! It doesn’t matter if you drive a little further, I will stay at Lavande again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Lavande Hotel Datong Eastcom Plaza Branch among many hotels. Thank you for your careful discovery and sharing. Thank you even more for your encouragement and support to us. With your encouragement, we have more motivation to move forward, and I believe we will do better and better. I hope you will choose to stay with us again and share your experience to give us more encouragement and touch. Looking forward to seeing you again~
Dongfengshierli
Deluxe Room (2 beds)
Stayed in Dec 2023
Business travelers
226 review
5.0/5
Outstanding
Posted on Dec 15, 2023
Very good. Friendly front desk service, clean and sanitary, humidifier in the room. I have stayed here many times and it was a pleasant stay. I will stay here again next time I come to Datong. There are fewer restaurants around.
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you for staying at Lavande Hotel Datong Dongxin Plaza Branch and sharing your stay experience. We use "mousse mattress" and lavender toiletries to eliminate your fatigue from the day with its pure natural ingredients and fragrant and soothing bathing experience. . I hope you will share your pleasant stay experience with your relatives and friends, and look forward to your visit again!______Waiting for you Xiaoli
Peixiaosir
Deluxe Double Room
Stayed in Nov 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 18, 2023
It can be seen that this is a very new hotel. I arrived late and tried to ask if I could check in before 12 o'clock. The front desk agreed decisively and was very warm and thoughtful. The room is not small, with everything you need, clean and hygienic. The second time I checked out, the front desk also gave me some hand cream and asked me to apply it, saying that it was too dry in winter and it felt warm.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am so excited to see your simple yet profound praise. Thank you for recognizing our service. We strive to provide every guest with considerate and meticulous service and a super-value experience. Your encouragement is our greatest motivation. We will continue to serve every guest attentively. All hotel staff wish you a happy life, peace and joy.
Guest User
Business Double Room
Stayed in May 2024
Couples
1 review
1.6/5
Posted on May 5, 2024
I have never given a bad review to a hotel. This is really shocking. First of all, the soundproofing of the whole building is ridiculously poor. I can hear the normal volume of the conversation between men and women upstairs. Not to mention the soundproofing in the corridor. I was woken up at 6:50 and kept hearing all kinds of sounds: the sound of loud doors slamming, the sound of intercoms, laughter, and the sound of children shouting. It was so loud that I thought someone was standing at the head of my bed. The sound continued until 11 o'clock. I was scared awake countless times during this period. It's not so noisy even if you live in a construction site. Secondly, the hair dryer is not working, so I asked the staff to change it. The auntie who came at the door didn't ask a question and walked into the room. She was not professional at all and didn't care about personal privacy at all. Finally, the room was in a mess. There were melon seed shells left on the carpet. The toiletries were a small bottle, which was pitifully small. The TV in the room was so slow. I have never seen such slow Wi-Fi. It's already the 21st century. It's too bad. Don't stay here. Run away, family members.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Lavande Hotel Datong Eastcom Plaza Branch. We're sorry that we couldn't provide you with the high-quality service you deserve. We have fed back your problem to the relevant hotel departments for follow-up and improvement, in order to provide you with truly high-quality services. Listening to our guests helps us create the best customer experience possible, and thank you again for taking the time to provide us with your valuable feedback. It is precisely because of your feedback that we realize our shortcomings instead of resting on our laurels in the field of service. We hope you can come again soon and give us the opportunity to give you the best experience.
Shencaijun
Deluxe Double Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The room is very nice, the hotel facilities are complete, and the service from the front desk clerk is good
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation gives the hotel great encouragement and is also the driving force for our continuous progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! I wish you a happy life and all the best!
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Xiao Yan at the front desk has a good service attitude. The hotel environment is very good. The breakfast is very rich.
Original TextTranslated by Google
Response from Property: Dear~~Thank you for your affirmation of our friends. Satisfaction only has a starting point and no end point. We will always serve every guest with sincerity, sincerity and love. We are especially looking forward to your stay again. I wish you peace and happiness~——Love you Xiaoli