Guest User
February 29, 2024
It might just be that we're staying on a very busy weekend. Two adults and three kids all under 8. We stayed in a king suite with plans of using the fold out sofa and a rollaway bed to accommodate all 5. I acknowledge that we made some additional (but hardly atypical) requests. Every single request has been qualified with "maybe", "we'll try to get to it" or "we never do that". Examples... - When checking in, Saturday 2:45pm, we asked after the rollaway bed. The response was "we don't have any if you need it right now". After stating that we didn't need it at that very moment, we only needed it before nighttime, the attitude changed to "oh, maybe, but we don't know.". Maybe there's some detail I'm missing, but I assumed they'd knock if the extra beds were all accounted for and the departing guests using them would be known. The bed showed up, great! But why was it so had to give a clear answer? - The pool was entirely out of towels. The from desk said they'd "try to get some down there.". All guests started resorting to walking wet down to get towels from the front desk. When it came my family's turn, the staff member at the desk was on her phone, and said"Oh, I need to fold them" before looking back down at her phone. After asking if I could just have some as is, she finally got up to help. - The rollaway bed came with only a sheet. The one blanket in the closet was not enough for the sleeper sofa and the rollaway. Easy enough, we called down to ask after a blanket and extra pillow. The staff member asked why we needed another blanket as there's one in the closet. He has to remind him of the rollaway to justify the request. - The room only had 3 shower towels. I stopped by the front desk to request 2 more (family of 5). He handed me two undersized thin pool towels. I asked after ordinary shower towels, but that's all they had. I asked if it mattered that we clearly listed a family of 5 on the reservation,and that the room advertised capacity for 5. This was met with "We don't have extra towels. Three is all we give suites. It doesn't matter if you put 20 people in there.". Never have I ever seen any hotel out of towels for rooms. Maybe it was the busy weekend stretching them thin. I've tried to be as polite/friendly/patient as possible with every request. Perhaps their laundry was swamped or something. They don't deserve a one star review, but the underwhelming service is not enough for 3 stars. I sit her writing this while still in the hotel, regretting the $155 I spent for one night instead of driving home through the night. p.s. Get that West elevator looked at. It sounds pretty sketchy going up to the 4th floor. I shared multiple nervous chuckles with other guests after hearing it. My 8 year-old was downright scared and insisted we waited for the other elevator.