Monica
April 10, 2024
I reserved a non smoking room. I arrived at 730pm after driving all day. The office was dark, nobody in there. I had to knock on the window to get someone's attention. It wasn't until after I started filling out the registration form that i was told there was no nonsmoking rooms available. The two options were to go into a smoking room and move after 930pm once someone checked out and the room was cleaned or come back at that time and get my room. How is that acceptable practice?? When I called the number given to change/modify my reservation, I got OYO Travel, only to get a 20 minute run around that the person on the other end of the phone couldn't help me because she "didn't work for the property company". Thankfully ******* helped me with a refund. I will NEVER book this hotel again!.