Guest User
May 5, 2023
The hotel service is fine. The problem lies with trip.com. Complaints to customer service took a long time, but the customer did not reply immediately. This is the first time I have encountered such a lazy service. The biggest problem is that you cannot change rooms. Malaysia is a tropical country, all rooms must have air-conditioning, trip.com even provides rooms without air-conditioning. The Malaysian Consumer Act must allow customers to change services or cancel orders. Where did trip.com come from, power is more abusive and undemocratic than the government of this country. Go back to your country, don't come here to harm the tourists and ruin the reputation of the hotel here. I went to the hotel, the waiter said that the room can be changed, the problem is trip.com, not the hotel service.
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