Hotels near West Southwest Gallery, Denver

First off let me say the management at this hotel is the worse I have ever experienced , on my stay of September 19th I got ready and went out to eat as coming back into my room I saw a bed bug and called down to the front desk to express my concern to management and show her the picture of the bed bug and they switched me rooms, as I was looking around in the new room I saw that the fire alarm was tapped off allowing no air to enter it to sense smoke , I brought these concerns to the front desk lady the next morning and she told me management would be getting in contact with me waited all day and heard nothing I called them and got laughed at and made it seem like it wasn’t a concern to them and they said they inspected both rooms and found no bed bugs or alarm taped up , as far as the bed bugs go they don’t just disappear by them selfs , as for the hotel I was never comped my room or a sorry from anymore on the property just be careful saying here

Nothing could have been better regarding our stay. We requested early check-in and the coordination regarding our request was top-notch. All communications were warm and responsive. The accommodations were simply beautiful and the food was incredible. Safe and easy parking for our vehicle. Thank you for a lovely stay and we will be back.

My husband and I spent a couple days here and were pretty satisfied with it. The room was clean and nice. And the bed was very comfortable!! Location was great as well. They charge a daily fee of $35 for parking but there are plenty of other parking garages close for way less. They have a 24 hour self service spot where you can buy snacks and drinks which was helpful. The elevator was extremely slow and a part of our floor was under construction. Also, the pool water was way too warm. It may be listed on their website as heated but I was not prepared. It was 98 degrees outside and we couldn’t even sit in the pool. The biggest complaint was the service. I asked one of the front desk gentlemen if we could bring drinks up to the rooftop pool or if there was bar service and he had no idea. His response was “I think you can?” When we got up to the pool and tried to call to order food and drinks they told me we had to come down and order it from the bar and pick it up from the bar. Which is fine but at the pool area they literally had a phone, next to a menu, and a sign that said use this phone to order food?? They also only have breakfast and dinner hours listed but when I asked if they do lunch too she wasn’t sure and put me on hold to check. It was just a little misleading. Like how do you not know if you serve lunch too? The only awesome service we had was the bartender we had for lunch and drinks. He was knowledgeable and quick to take care of us. Overall 4/5 hotel stay. We would probably come back since the bed was comfy and the room was nice and spacious.

The hotel was nice for what we paid for. Most of the staff members were also very friendly. The support staff was especially nice and always happy. However there was one person at the front desk who was exceptionally rude to me on one occasion. I had called to request tissue paper and towels and spoke to a lady. She indicated they would bring it up to us (usually we had to go down to retrieve. Never did this before at other hotels.). Thirty minutes later we were still waiting on the items. I called again and a guy answered. He told me to be patient and housekeeping just arrived and will bring it. Before I could respond to ask if I can just come for it instead HE HUNG UP ON ME. I had to call back and ask that question. I thought it was so rude for him to tell me to be patient AFTER 30 MINUTES and hang up on me. I didn’t get his name but I remember he wore a nice yellow blazer one day during the trip.

My husband and I were here for a meeting. Otherwise we would not have chosen this hotel. Upon arriving the guy's computer went down after entering our name so we had to stand there for more than 30 minutes while the line behind us grew longer. The guy beside him's computer didn't have this ”glitch” so his line flowed smoothly. The next morning I thought I'd sleep in - have room service for lunch and spend the afternoon at the pool. I tried to get ahold of someone at in room dining and no one answered. I pushed every single button possible and not one person answered Not even on the EMERGENCY button? Finally called the front desk and was told that there was NO food service between the hours of 10 am til 4 pm. Their gift show (for candy bars) was closed until 4:30 pm. They had no vending machines. I was told the certain floors had ice machines. Only a slight bit of ice came out. So made it out to the pool which is not heated and was filthy. Very thin and tiny towels. Nothing going on - nothing like I had imagined. Very depressing atmosphere. As I'd said, if it weren't for the meeting, we'd stay somewhere else. Upon departing I asked that our stay be added to our Marriot points. They said they couldn't look our number up. Even by his email, etc. There was no one behind us waiting. How disappointing!!! Also, in the past it was free parking, Now it's $19 per night and you do it yourself Our room had a lovely view of the nasty rooftop of some rusty somethings...

The front desk staff were friendly but they didn’t know anything about the town, and there were no brochures for nearby attractions. When we asked the staff what was to do around there neither of the ladies knew of anything to do and unfortunately couldn’t guide us to someone who knew. We called ahead to make sure that the hot tub was open and working, they said yes. When we arrived a few hours later it was open, with water in it, but the child in hot tub stated the water was “pee warm”, and the jets did not work. Otherwise the pool was nice and clean. The breakfast was out of this world some one was stationed and kept the hole area tidy. She made sure everyone had a breakfast voucher and even stopped 2 people from trying to sneak in.

New hostel, great location, close to airport, restaurant and hypermarket. About 30 minutes drive from the exhibition hall in the city center, suitable for business people.

I loved this hotel! I was passing through and everything was super clean, all the staff I interacted with were super friendly and helpful and it was quiet. Would definitely stay here again!

We had two rooms for two nights and one room for three nights (one traveler went solo elsewhere). The staff was very nice and the rooms were modern and well-maintained. The parking was plentiful, but to find a space meant a five minute walk to an attached but distant lot. Nice lobby. No breakfast include. Overall, a good value.