Top Business Hotels in Detroit

Poor service and bad management. Have been staying with this hotel for years . The service level and lounge has been slow and closed during Covid. (Just as an update Covid restrictions are over so wake up)My latest stay was not acceptable. Missing items in the room like iron . Had to call house keeping and they were all but rude to bring to me. Checking in was also rude and no Bonvoy recognition nor did that have any recognition for titanium status until I ask them and they said ok however because lounge is closed . They gave me a breakfast voucher and told me good for $40 breakfast before 12 and $20 after for snacks . First day did not have any issue I had a beer and candy . This has also been the same for the last 10 visits. When I tried this second morning to get a water and snack the manager in store told me I could not and only breakfast items . He told me he has been there for months and this is the rules. He then brought over a front desk manager who told me that this has always been the policy and therefor only breakfast items which by the way the have like two. Bottom line as Bonvoy hotels comeback and think they can skim from the customer on service and amenities they will soon learn and pay the long term price of lost customers. The hotel rates have doubled and I understand inflation however cutting service and loyalty is not good business.