Guest User
September 11, 2024
We reserved a King room on the reservation, and it was prepaid but, when we checked in, we were sent to a queen room (without any mention of that from the clerk that checked us in). We went back down to request the king room that we had on the reservation and she told us that there weren't any. So, at that point, it was a take it or leave it kind of deal. The hotel proactively communicated about a number of things (thansk for the reservation, don't forget to dine in our restaurant, etc), but when it came to a true issue fulfilling our booking there was no proactive communication at any phase (pre checkin, during check in, or even post check in). We found and complained to the manager the next morning he offered us a small discount and a small apology, and that was about it. So in that regard, the service wasn't great. The hotel itself was cute and nice enough and I'm sure they probably get 90% of their bookings right, but in this case I didn't love the service.