Moon San Villa at the Blue Lagoon

Overpriced BNB The advertising for the property is misleading. There’s no pool, all the pictures listed as activities are for other properties which attract additional cost. We left with bedbug bites and the place has roaches. The staff are nice but this is nothing but an overpriced bnb. I understand things might be slow but the owners need to invest in upgrading the villa and doing more routine cleaning.

I like everything about the properly It’s perfect for relaxing and the view is amazing

Our family stayed for six days and every day spent there was wonderful. The breakfast in the morning was delicious and the view from the property was beautiful. Noel was very helpful along with the ladies that worked there. The staff was very friendly and accommodating. The property was very close to the Blue Lagoon, and Frenchman’s cove beach is a must see. Will definitely be staying here again, we miss it already.

There is NO security for vehicles at this property. We had to park up on the highway and sure enough, our car, and another guest’s car were broken into the first night we (and they) stayed at Moon San. Both rental cars had a window broken and the car batteries were stolen. The rental companies did well with us, swapping out the damaged car for another one, but we felt it didn’t make sense to park up by the highway the next night, which is the only option at Moon San, so we found another place to stay that provided secure parking. The owner of Moon San promised to refund our money for the three nights we had booked but didn’t stay there. I sent a message to him through *******, but have not heard back. Worse, I couldn’t find any place on the ******* website where I could present my case, nor could I get through to a real human on the ******* help line. I prefer not to leave a negative review of the property (although our experience was negative), nor of *******, but I don’t see any way to move this situation forward to get my promised refund.