Family-friendly Hotels in Dubai

The hotel is ideally situated, offering a commendable location. However, attention to cleanliness and room service requires improvement. Notably, the bathroom's washbasin lacked proper drainage, an issue that persisted despite reporting it to the staff.

All in all great experience with a few issues mentioned at the end. Helpful staff, especially valet parking, luggage service, early check-in for us free of charge, early breakfast packaging for check-out and so on. Location is also very central (of course convenient only by car or taxi/Uber). Arslan from breakfast is excellent and friendly. He does his job perfectly. Also Raj from the garage (delivery point) is very nice, helpful and cheers you up each time you meet him. Abdullah from housekeeping (room cleaning) is the best I have seen in hotel service in his position. Fast, efficient, friendly and down to earth. A few issues: Elevators take a LONG time to arrive. Although most breakfast service people are great, a few times they forgot your orders, bring wrong ones, etc. TV is very dim, sound is very low and the broadcasting from an iPhone only works half of the time with lots of disconnections. Bathrobes had to be requested explicitly a couple of times (since forgotten), the reception only had 1-2 people and almost always busy with another guest which means waiting time. All in all a great experience and for Christmas and new year's time, we found a relatively good price for a 5-star hotel at this time. Recommended!

I find this hotel neat and clean. All repairs are done on time and facilities are shining. But what I value the most is Customer Support. All the hotel staff has exceptional high standards to treat visitors (in the restaurant, reception, any other person in the hotel). Thanks to Mr Bikash Tharu for always keeping my room cozy and bringing homely vibes.

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

Overall Experience: The S Hotel Al Barsha offers excellent value for money with its modern amenities, comfortable accommodations, and prime location. Whether you're visiting Dubai for business or leisure, this hotel provides a welcoming and luxurious retreat in the heart of the city. Pros: Convenient location near major attractions Comfortable and well-appointed rooms Excellent dining options Friendly and attentive staff Cons: Can be busy during peak tourist seasons Limited parking space

I recently had a 12 hour transit in Dubai and decided to book a room at the Ramada Plaza by Wyndham Dubai Deira for some muchneeded rest.I’m glad I made that choice!The hotel is conveniently located just a 15minute drive from Dubai Airport,making it ideal for a quick stopover. The room was impressively spacious and comfortable,providing the perfect environment for a restful sleep.After a long journey,I truly appreciated the comfort and tranquility of my accommodations. The overall experience was very positive,everything was in good order and I felt well taken care of during my brief stay.The hotel was a perfect spot to recharge before continuing my travels. If you find yourself in a similar situation with a short layover,I highly recommend the Ramada Plaza in Deira.It’s an excellent choice for a quick and restful stay!

I recently stayed at the SLS Dubai Hotel & Residences, and while the location is excellent and the rooms are quite nice, my experience was significantly marred by the service, particularly the rude behavior of one staff member named Marycho. First, let's acknowledge the positives: the hotel is in a prime location, offering convenient access to Dubai's main attractions and breathtaking city views. The rooms were spacious, modern, and comfortable, with all the amenities you would expect from a luxury hotel. However, the service was a major letdown. From the moment I arrived, I felt like an inconvenience to the staff. Check-in was slow, and the front desk staff seemed disinterested in assisting guests. The standout negative experience, though, was with a staff member named Marycho. Her rude and dismissive attitude was shocking and made me feel unwelcome during my stay. When I approached her with a simple request, she was not only unhelpful but also condescending, as if I were bothering her. The lack of professionalism extended beyond just Marycho. Room service was consistently slow, and my orders were frequently incorrect. Housekeeping was inconsistent, often forgetting to restock essential items, and it seemed like the staff had little training in customer service. In conclusion, while the location and rooms at SLS Dubai Hotel & Residences are commendable, the poor service, particularly the unacceptable behavior from staff member Marycho, overshadowed these positives. I expected a much higher level of hospitality and customer service from a hotel of this caliber and would hesitate to recommend it based on my experience.

We stayed here for two nights. Hugely satisfied. A+++ for the breakfast with wide variety of foods to choose from. The front desk also provided extra bed for the kids and late check out at zero fee. Surely this hotel is in our plans for our next dubai visit.

+ friendly staff + windows did not face the road, the room was quiet + close to the subway - We were put in a room with one bed for smokers, although I had booked a room with two beds in a non-smoking room, at check-in they did not warn us that we would be put in such a room and did not offer any other options, I had to go down and find out why we were put in such a room; the floor where the room was located also smelled of smoke - The next day we were moved to the room as I had booked, but the refrigerator did not freeze there, we contacted the reception - no result. - A piece of clothing was missing from the room where we slept the first night, we searched everything and even contacted the reception - it was not found. - The hotel has an option to order additional amenities in the room, in the evening we ordered a toothbrush, but it was never brought. - Monotonous breakfasts - Once there was a couple smoking at breakfast (indoors) and they were not kicked out - Smoking is allowed on the roof where the pool is located - On the hotel website stated free shuttle to the beach - at the reception said that there is no shuttle to the beach, only to the shopping centers We stayed at the hotel for a week. If you're a smoker or not bothered by the smell, probably you'll be fine.

Close to the International Airport, amazing deals on prices but a little far to get to Dubai City Centre where everything is. Great for business short trips.