ZhuanmeiyuandeDora
December 17, 2024
I booked Sofitel the day before I returned home. Because I was going to Dubai Mall in the evening, I changed here specifically because of the short distance. I went to the hotel to get the room at around 2:30 pm. A girl who looked like an Asian from Vietnam or somewhere was the receptionist. She had a dark face and deliberately spoke very fast. I was polite to her throughout the whole process. After a while, she told me that there was no room, but she had successfully paid and received the order three days ago. Later, she explained that the room was not cleaned well and asked me to wait for 15 minutes. As a result, this wait lasted for 2 hours. I booked in the afternoon to watch the sunset at the Burj Khalifa. I got the room under urging, but when I went upstairs, I saw that there was only one bed, and I booked a deluxe double bed. I was very angry and went downstairs to argue because it was her mistake. As a result, she asked me to wait behind with a dark face. This time I didn't tolerate it. The manager came to coordinate and said that there was no double bed. If there was no double bed, what was the point of booking a hotel? I said that it must be solved for me and it had delayed my subsequent trip. Finally, she said to coordinate a room for me and asked me to go and play first. They would send the luggage up after the room was opened. As a result, I didn't see the sunset, which made me very angry. To be honest, the hotel's standard of 2900 per night is about the same as the domestic standard of 500. Don't choose this place, and I will never stay in Sofitel again.
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