Guest User
September 14, 2024
After having been booked in Grand Hyatt Hotel since June we were told 4 days before departure we were being now being accommodated in the residence due to an overbooking issue.We were assured that the same level of 5 star accommodation would apply and we would be upgraded to full board for our troubles.We arrived at Residence reception at 1.30 am.It is the most uninspiring soulless reception I have ever encountered in 24 years of visiting Dubai and this is when the alarm bells began to ring.We were eventually allocated room 202.It was a massive 2 bedroom run down apartment.A lot of the furniture was chipped the carpets were marked and need a good clean and the whole place smelled of somewhere that had not been used for a long time. I returned to the reception and then across to the hotel reception where I was told there was no rooms available,come back at 9am and they would what they could do.Then went back to apartment by then it was 2am and struggled to get to sleep due to the smell and the noisy A/C.How any top class hotel chain like the Hyatt group think it acceptable to put any of their guests in a slum like room 202 is beyond me.The next morning after a lot of discussion a Mr Mounir allocated us a room in the hotel for which we were very grateful for but it was only what we had booked in the first place.This review only covers the soulless reception and room 202,I could not comment on any other apartments.If anyone has booked the Hyatt Residence please take note of this review.I was told it was closing at end of the year for a full refurbishment,it was no consolation to me.I will post another review of Grand Hyatt hotel shortly