Guest User
June 22, 2024
The rooms are clean and fine, albeit on the small side. Unfortunately however the walls are paper thin and we could hear the guest next door to us using the bathroom, which was uncomfortable to say the least. The biggest problem is poor communication regarding parking at the accomodation. At the time of making the booking, I made a written request for a car park and asked to be able to book a car park and pay in advance for same. The seemingly automated reply was: "We highly encourage you to please check with reception before you occupy any parking spot available onsite." Very vague and not helpful, so I assumed I could simply sort out a car park once I checked in. No mention of having to book ahead (or even how to book ahead), or what was involved in having to obtain a car park. So, we parked out the front when we arrived, as there was a free space. Shortly after checking in to our room, I asked at reception if we could pay for the car park given we hadn't heard anything in advance. I was told that all the car parks had been booked out that day. I told the gentleman at reception that I had NOT been told of any booking system or how to precisely book the car park, and that I had made a SPECIFIC REQUEST for a car park when I booked the accommodation, yet heard nothing helpful on that issue at the time of booking. He told me I could park on the street and pay for that. So, I found a park on the street. The only problem being - the maximum amount of time for parking was 3 hours (6 pounds every 3 hours) and parking had to be paid between the hours of 7am to 12 midnight. That means EVERY 3 HOURS DURING THE DAY I need to go back to the car park and pay for another 3 hours to avoid incurring a parking fine, which is obviously very inconvenient. This could all have been avoided if there were a proper process for booking the car park (ie. Egans takes your booking for the car park when you make your accommodation booking, on a first come first served basis). This is particularly the case when guests such as myself specifically request this but do not hear anything helpful from Egans. Had I known I couldn't get an Egans car park, I wouldn't have stayed here and would have made alternative accomodation arrangements. There needs to be much better communication from Egans about this car parking issue, given how inconvenient street parking is in this area. All in all a very poor experience - do better, Egans.