The Limes Country Lodge Hotel & Admiral Restaurant

On arrival into my room, my first impression was a stained ‘decorative’ cushion on the bed, then upon walking around I noticed that there was a lot of settled dust around (on the top of the fridge, on the base of the bedside lamp, on the window sill), followed by finding drink rings/stains on the bedside cabinet. Thankfully the bedding and bathroom seemed clean. After my evening out I returned to my room just before 11pm to find that there was a function at the hotel and my room was directly over the hotel bar where a DJ was playing. The volume of the music made the floor in my room vibrate underneath and the radiator rattle. I waited until midnight when thankfully the music finished and I could finally go to sleep. Overall this was a very disappointing stay and not representative of value for money paid. No where whilst booking was a warning made about noise from possible functions but the cleanliness of the room should definitely have been of a better standard. I sent an email directly to the hotel after leaving but so far (after a week) I have had no response. Poor stay, poor customer service. I will not be staying again (I visit friends in the area regularly) and would not recommend.

Fantastic service. Arrived just after the kitchen had closed but the reception staff went out of their way to check if we could still have food. He promptly took our order and food was ready by the time we put our stuff in the room. Rooms are a little dated and the floor is very unlevel (room 10) but you expect that in an older building. There were a few ants in the bathroom. We did not report at the time as not a major issue. There was a wedding in the hotel the second night we were there and it seemed to go well with all the guests being served quickly at the bar and seemed very happy. All staff were very friendly and accommodating. This is our second stay at the hotel and would definitely stay again.

Great setting. Lovely hotel, location and grounds. We were made aware there was a wedding taking place, prior to arrival. Two members of staff were excellent. On arrival, it was apparent that the wedding would be rowdy! It is just a shame that we had to address a couple of issues. Firstly we were given a room away from the wedding party , but unfortunately the bridesmaids were scattered around our room. Obviously they were excitable via drink, but managed to enter our room shrieking! Victoria the room manager was excellent and moved us to a more remote room. We accepted that we were in the middle of a wedding, so settled down in the bar area until dinner. The "lads" kept going from their rooms and the gents loos in twos and threes, sniffing on their re-entry to the bar. I will leave the rest to your imagination? We sat in the restaurant waiting to be served for our booked meal. No one came to serve us even when we asked staff clearing a table. In the end my wife went to the bar, to ask why we were being ignored? A fantastic young lady called Emily came and made us feel special. We were given a free drink whilst she dealt with our order. Emily continued to make sure our meal, was completed professionally. We went to bed and the disco finished at 12 on the dot. Then 3.30 the doors began banging for an hour with wedding guests going from room to room. We resigned ourselves that we had accepted the booking knowing a wedding was going on. Breakfast was excellent. Plenty of variety really lovely staff. A great hotel, just be aware of functions?

Stayed here with friends for a couple of nights as a base to visit the NEC. Really impressed with the beautiful rural setting and the cleanliness of the Hotel. The staff were very welcoming and friendly and the rooms comfortable and clean. Bed was comfy and enjoyed two excellent nights sleep. We ate in the restaurant both nights and the waiting staff were rushed off their feet. The waiting time was a little longer than expected but it really wasn't a problem. Breakfast was lovely, plenty of coffee, cereals and juice and the option of a cooked breakfast too. They even sorted out taxi's for us to get to the NEC (good value at under £25). A relaxing and pleasant time had by all and we'll definitely be visiting again in future.

First impressions were good, but slowly went downhill over two nights. We were given a room which was for disabled (which we were not). There was nowhere to put toiletries in bathroom, the sink was too low and no toilet seat lid. The mattress protectors did not fit the beds and kept coming off, making it uncomfortable in bed. TV not linked to Wi-Fi , so unable to stream from device. Tea/coffee/toilet roll - not restocked next day so had to ask at reception on two occasions as first time was forgotten. We waited an hour for our evening meal on the first night as the waiter forgot our order including forgetting to get the drinks. The food was ok but greasy. No salad option on menu apart from a small tomato and mozzarella starter. English breakfast was greasy, so opted for a bacon and egg sandwich the next morning which was inedible as the butter was thick, no choice of white or brown bread, cheap bread, greasy bacon and egg and frankly tasted disgusting. We had to ask for spoons for coffee (which was weak and tasteless- again cheap coffee being used), ask for sugar, it just goes on and on! The inside door to the block we were in bangs so loud when people go through our room shook each time which kept us up at night and woke us early in the morning. Oh, and the older guy working there was downright rude and not at all friendly and welcoming! I felt sorry for the new staff who were rushed off their feet. Unfortunately will never return and I feel like I have been ripped off for what we paid!

The hotel was the best we stayed. We would reckoned this hotel to anyone that wants a quiet night or weekend away

Hotel lovely but let down by the service in the restaurant. Poor staff run off their feet. Multi tasking from being on reception to serving drinks at the bar. Then taking orders for food. Delivering the food. Clearing the tables. Felt sorry for them but it was a real pain waitng 1hr and 10mns for our food to appear. Manager needs to address this!

Room was clean and well kept, check in was very easy and simple, when arriving in the room it was very hot, upon opening a window to cool the room down we realised that one of the windows had no lock or seal and could of been opened from the outside easily, although we where on the 2nd floor so unlikely that some one would try to get in from outside. When going for breakfast on the first day, we arrived at 6.58am and the door was locked, we understand that breakfast was not open until 7am but it was cold outside and would of appreciated being able to wait in the bar area where it was warm, when entering the restaurant there was no music playing and no hot water out for tea, upon asking for hot water for the tea the lady working said she would bring one over and did with haste, then when it came to ordering breakfast I found it confusing as no breakfast menu was offered just a member of staff coming over and saying “would you like a full English” as we didn’t want to be rude we both said yes, my partner wasn’t too happy with this not knowing what food was on offer especially seeing as my partner isn’t fond of meat. Breakfast came fast and was nice. The next morning we arrived for breakfast a little after it had opened because of the previous morning, upon arrival music was playing and hot water was available so didn’t have to ask for these, again we where offered a cooked breakfast but this time asked if we could get scrambled egg bacon and toast for my partner and I had a cooked breakfast again. My breakfast again was nice although my partners breakfast was not amazing the bacon was over cooked and the scrambled egg was over cooked and dry. The wait time on this breakfast was also 30-45 minutes after ordering which in a restaurant with 4/5 tables I don’t think is acceptable. That night we decided to eat at the restaurant me and my partner ordered the cottage pie which comes with seasonal vegetables, my partner asked if this included broccoli as she’s pregnant and this sets her off for throwing up, the young lady said she’d take it off for her, then the wait started, again only 5/6 tables in the restaurant one of them being a larger table, but surely they had a preorder so don’t see how this would affect the service, after around an hour of waiting the food arrived and lone behold no broccoli to be seen in my veg so my partner could of had the vegetables, the cottage pie was very nice although the veg was over cooked. The next morning and our final breakfast we both ordered full English with scrambled eggs, again had an 45 minute wait and then when it came out the bacon was overcooked as well as the scrambled eggs….. again. I have worked in the industry of hospitality for around 10 years and understand that sometimes their can be a wait on food and that when it’s busy things do get missed, like overcooked scrambled eggs and bacon. But communication with guests about wait times and making sure that guests do not feel forgotten is a massive help w

My husband and I were very impressed by the Limes country Lodge Hotel. We had booked last minuet,as we were not sure if we were going to an event at the Birmingham N.E.C. The staff were very helpful and professional. Nothing was too much trouble. We did have to wait a couple of times for food, but the staff would keep us informed. The hotel was very busy, at breakfast the restaurant was full. On Saturday the restaurant was busy, and there was a hen night in progress. A very busy night, but the staff were very polite to the hen party, and once again nothing was too much trouble. I would recommend this hotel to all my friends and family.