Guest User
February 26, 2024
The room was advertised as a large 25-meter family room but it was only a standard 15 square mt room. I went to see the manager who said it was as advertised. He also said I should have called them to request this spa room to get a room this size. I had paid over $100 more for this room already. The glasses and mugs were very dirty. We had only one facecloth between the two of us. I went to the office three times to get another face cloth and waited for about 10 minutes after ringing the bell but he didn’t come out each time. This is terrible service The beds were not made by cleaners. Cleaners came in on Sat morning but only replaced two towels, didn’t make the beds, and didn’t clean the sink or glasses in the sink. We didn't get any more face washers. The carpet is very dirty and the window winder was broken and the shower screen knob also broke off each time we opened the shower door. Customer service is non-existent.