Gleneagles Townhouse

Coming down from Gleneagles in October 2023, we opted this time for the Gleneagles Townhouse and not the Balmoral - big mistake. Coming with a rental car it all starts with unloading, no parking space etc. The room was small but the price big. Complicated to get to the room, would not like to be there in case of a fire!! The Spence is a big deception, the service staff chatted to each other, avoided eye contact with clients - they could ask for something. The food choice as meagre as the portions - nothing to become obese. The breakfast, slow and small. The only highlight was the location and the room of the Spence. As regular overseas visitors to Scotland, this was the only time we were staying at the Gleneagles Town House.

Went for afternoon tea at The Spence restaurant. Little details were missing such as lack of attention from staff. Food was delivered with no follow up to refresh drinks. No spoons for cream or jam No fresh cutlery for sweet selection, so the same knife for a scone as used for the crab which incidentally was a major disappointment. Crab is a strong flavour but this was very bland. Overall good experience but lacking for somewhere supposedly high end

Very disappointing breakfast at Gleneagles Townhouse today. Substantially more expensive than the average good breakfast, but the whole thing felt a bit stingy!! We ordered tea for two, and that's exactly what we got, two tiny teapots with only enough for 1 cup each (each pot costing £4). The full cooked breakfast was crammed onto a plate that was far too small - the waitress dropped some of the bacon off the side of my plate as she laid it on the table (not her fault!!) Also crammed onto the side of the plate was a very small piece of toast, with no butter or dedicated knife provided. The bacon was streaky (not what you'd expect of a five-star hotel) and the potato scone was clearly not freshly cooked as it was hard and crispy. When I asked for butter and marmalade for my toast, I was provided with three small dishes of delicious jam, lemon curd and marmalade, but I only had a small slice of toast (less than10cm square), which by now was hard and cold, and no butter knife!! The table was also very small so it was difficult to fit everything on it and we didn't even have side plates. All in all a very uncomfortable, ungenerous and disappointing experience!! Gleneagles Townhouse needs to do better!!

Superb Sunday lunch with family at the Spence Food and service were exceptional. Many thanks to Jamie and Jack for looking after us so well. Loved the Baked Alaska! This was a return visit and ambience was great - what is the lovely smell in the hallway?