Apex Grassmarket Hotel Reviews

Response from Property: Dear Anderson,Thank you for sharing your thoughts regarding your recent stay with us. I sincerely apologise that your experience did not meet your expectations. While we're glad to hear you appreciated our good location and cleanliness, I regret that the noise from the street and the lack of air conditioning affected your comfort.We take your feedback seriously, especially regarding the service and facility issues you encountered. I assure you that we are committed to continuous improvement and will address your concerns with our team. Your insights are invaluable as we work towards enhancing our guests' experiences.Thank you again for your feedback, and I hope we have the opportunity to welcome you back in the future for a more enjoyable stay.Best wishes,Dave | Duty Manager Apex Grassmarket Hotel

Response from Property: Dear Guest,Thank you for your fantastic review! We're delighted to hear that you enjoyed your overnight stay at Apex Grassmarket Hotel. Our central location does offer stunning views of the castle, and we're thrilled that you found it perfect. It's great to know that our staff's friendliness and helpfulness left a positive impression on you. Also, we're pleased you had a relaxing swim before your departure. We look forward to welcoming you back for another memorable experience!Best regards,Dave | Duty ManagerApex Grassmarket Hotel

Response from Property: Dear Guest, Thank you for staying at Apex Grassmarket Hotel and taking your time to share the review. We are delighted to hear you had a pleasant stay and our front desk staff made you feel welcomed! We will share your comments with the team as it will certainly make their day.We hope you had safe onwards journey and look forward in having you back hereKind regards,Judita VenskauskaiteAssistant Front Office Manager

Response from Property: Dear Guest, We're thrilled to hear that you had a delightful stay with us and were able to enjoy the beautiful views of Edinburgh. Thank you for choosing to stay at our hotel. Your happiness is our reward, and we look forward to welcoming you back for another memorable visit in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Best regards, Dave Duty Manager

Response from Property: Dear Liu,Thank you for staying at Apex Grassmarket Hotel and taking your time to write your feedback.We are glad to hear you had an amazing stay, however would like to apologize for any inconvenience due curtains.We hope we can welcome you back here in the nearest future,Kind regards,Judita VenskauskaiteAssistant Front Office Manager

Response from Property: Thank you for your positive review of our facilities and services. We are glad to hear that you enjoyed the swimming and sauna facilities, as well as the view from your room. We apologize for any inconvenience caused by housekeeping not being as attentive as you would have liked, and we will make sure to address this issue. We are glad that you had a warm welcome and enjoyed the duck and lavender spray for a good sleep. Thank you for choosing our hotel.Kind regards, Duty Manager Georgios Miliaras

Response from Property: Thank you for taking the time to share your feedback on your recent stay at Apex Grassmarket Hotel. We are thrilled to hear that you had a highly recommended experience with us.We take great pride in our staff and their dedication to providing helpful and polite service. It is wonderful to know that they made you feel welcome and brightened your day. We will be sure to pass along your kind words to our team members.We are delighted to hear that you enjoyed our breakfast, and we're glad that you found it yummlilous! It's always a pleasure to know that our guests appreciate the variety and quality of the offerings. We are also pleased to hear that our coffee, mocha, and hot chocolate met your expectations.Thank you for recommending Apex Grassmarket Hotel. We look forward to the opportunity to welcome you back and provide you with another delightful stay in the future.Warm regards,George MiliarasFront Desk Duty Manager, Apex Grassmarket Hotel.

Response from Property: Dear guest,We are delighted to read you enjoyed your stay with us and we are glad to hear about the helpful receptionists. Thank you for taking the time to provide feedback, we hope to welcome you back soon.Kind regards,Sara | Front Desk ReceptionApex Grassmarket Hotels.

Response from Property: Thank you for the positive review! We are thrilled to hear that you had a great experience with Maya and that she provided you with excellent service. We will be sure to pass along your kind words to her. We are glad to know that you enjoyed your stay and that Maya was able to make it even more pleasant. Thank you for choosing our hotel and we hope to see you again in the future.Kind regards, Duty Manager Georgios Miliaras

Response from Property: Thank you for your positive review of our hotel. We are glad to hear that you enjoyed your stay and felt comfortable. We appreciate your recommendation to others. Thank you for choosing our hotel.Kind regards, Duty Manager Georgios Miliaras

Response from Property: Thank you for taking the time to leave a review of your recent stay at Apex Grassmarket Hotel. We are delighted to hear that you enjoyed your two-night stay with us and that you found our location and service to be great.We are sorry to hear that you found the room to be smaller than expected. Our rooms are designed to provide a comfortable and relaxing experience, and we do offer a variety of room sizes to suit different preferences and needs. We appreciate your feedback and will take it into consideration as we continue to improve our offerings.Thank you once again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back to Apex Grassmarket Hotel in the future.Best regards,Georgios Miliaras Duty Manager

Response from Property: We apologize that your stay with us did not meet your expectations. We understand that the room was hot and the ventilation was not sufficient for your comfort. We regret that the window was not able to open but it is unfortunately part of our safety regulations. We also understand that the room was small and dated. We apologize for the poor customer service you received however we would like to assure our team did all things possible to accommodate your needs. We thank you for your feedback as it is valuable to us. We would appreciate it if you would contact us directly to discuss this matter further and makes some arrangements for you for a possible future stay. Thank you. Kind regards, Duty Manager Georgios Miliaras

Response from Property: Thank you for taking the time to leave a review about your stay at our hotel. We are glad to hear that you enjoyed the location and the helpfulness of our staff. We apologize for the high cost of the hotel breakfast and will take that feedback into consideration. We hope to have the pleasure of welcoming you back in the future.Kind regards, Duty Manager Georgios Miliaras

Response from Property: Dear Siu,Thank you for your positive review. We really appreciate it.We are delighted to read that you have enjoyed your stay with us, especially our central location. We look forward to welcoming you in our hotel in the future.Kind Regards,Angelika I ReceptionApex Grassmarket Hotel