Apex Waterloo Place Hotel Reviews

Response from Property: Dear Guest,Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your 2-night stay and found our location convenient, with easy access to Calton Hill.It's wonderful to know that you found the hotel clean and the staff friendly and helpful. Providing a comfortable and enjoyable stay for our guests is our top priority, so your kind words are greatly appreciated.We're grateful for your recommendation and look forward to welcoming you back the next time you're in the area. Please don't hesitate to reach out if there is anything else we can do to make your next visit even more memorable.Kind RegardsIrene KowalczykDuty Manager

Response from Property: Thank you for sharing your positive experience with us. We're thrilled to hear that our front desk team made you feel welcome and that you received excellent service during your stay. Our staff takes great pride in their work, and your compliment will certainly be shared with the entire team.Furthermore, we're glad you found our location convenient for your needs. Being situated where we are, we understand the importance of accessibility and proximity to various attractions for our guests.We appreciate your feedback and are delighted you had a pleasant experience. We look forward to the opportunity of welcoming you back on your next visit to the area.Best Regards,George MiliarasFront Desk Duty Manager

Response from Property: Thank you for bringing this to our attention. We apologize for any inconvenience caused by the unavailability of our swimming pool during your stay. We understand how important it is for our guests to have access to all our facilities, and we regret that we were unable to meet your expectations in this regard.Please rest assured that we are actively working to resolve any issues with our pool to ensure it is fully operational for the enjoyment of our guests in the future. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Response from Property: Dear Guest, Thank you for taking the time to review us and for a perfect score!! Hope to welcome you back in the future, Best Regards, Savia Rodrigues Front Office Manager

Response from Property: Thank you for your kind review, Mingjia! We're happy to hear that you found our accommodations to be great, clean, and convenient. Our team works hard to provide a comfortable and enjoyable stay for our guests, and we're glad that you found our workers to be friendly. We hope to have the pleasure of welcoming you back soon for another excellent stay. Thank you for choosing to stay with us!Best Regards,Savia RodriguesFront Office Manager

Response from Property: Thank you for your kind feedback! We're delighted to hear that you had a lovely stay with us at Apex Waterloo Place Hotel.If you have any suggestions or if there's anything more we can do to improve your experience next time, please feel free to reach out. We look forward to welcoming you back soon.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Response from Property: Dear Guest,Firstly i would like to thank you for choosing Apex Hotels for your recent stay with us,I am truly happy to read that your overall stay was great.Looking forward in welcoming you in the future soon.Best Regards,Savia RodriguesDuty Manager

Response from Property: Thank you for choosing Apex Waterloo Place for your recent stay. We greatly appreciate your kind words and positive feedback. It is always a pleasure to know that our guests had a wonderful experience with us.We are thrilled to hear that everything met or exceeded your expectations. Providing exceptional service and a memorable stay is what we strive for, and we are delighted to know that we succeeded in achieving that during your visit.If you have any future plans to visit Edinburgh or any other city where Apex Hotels are located, we would be honored to have you as our guest again. Please do not hesitate to reach out to our front desk team for any assistance or inquiries you may have.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to Apex Waterloo Place or any other Apex Hotel in the near future.Warm regards,George MiliarasFront Desk Duty Manager

Response from Property: Thank you for your wonderful feedback regarding your recent stay at Apex Waterloo Place Hotel.We are delighted to hear that you found our hotel's location to be convenient and enjoyed its proximity to Edinburgh's attractions such as the National Gallery, Calton Hill, and Waverley Railway Station. It's great to know that our front desk team assisted you in arranging two rooms together and that you found your room spacious and hygienic.We appreciate your understanding regarding the windows being blocked and are pleased that it did not affect your overall comfort. Your comment about the front desk location facing Princes Street on the fifth floor is duly noted.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you to Edinburgh.Best regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Response from Property: It sounds like you had a mixed experience during your stay. We appreciate your feedback regarding the room facilities, hygiene, and environment. We apologize for the oversight with the bathroom mat and towels, and we will address this with our housekeeping team to ensure all aspects of cleanliness are maintained to our high standards.We are pleased to hear that you enjoyed the hotel's location and the room's high ceilings and floor-to-ceiling windows. However, we apologize for any noise disturbance you experienced from the street at night. If you choose to stay with us again, please let us know your preference, and we will do our best to allocate a quieter room for you.Thank you for taking the time to share your thoughts with us. Your feedback is valuable as we strive to continuously improve our services and facilities. We hope to welcome you back to Apex Waterloo Place Hotel in the future.Best regards,George MiliarasFront Desk Duty Manager

Response from Property: Thank you for sharing your recent experience with us. We sincerely apologize for the initial inconvenience you faced with the room arrangement and the poor view. However, we're glad to hear that our team was able to relocate you to a larger room with a better view.We regret that the room had a musty smell and for the oversight regarding the housekeeping services during your stay. This does not meet our usual standards, and we apologize for the inconvenience caused. Please know that your feedback has been shared with our housekeeping team to ensure such issues are addressed promptly.If there's anything else we can do to enhance your experience or if you have any further concerns, please do not hesitate to contact us directly. We value your feedback and hope to welcome you back for a more enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Response from Property: Thank you for your detailed feedback! We appreciate your positive comments about our hotel's cleanliness, location, breakfast, and service. We strive to provide a warm and hospitable experience for all our guests.Regarding parking, we're glad you found the information about the Q-park discount helpful. It's great to know that you also enjoyed the convenience of the City Tour Bus, which allows you to explore the city's attractions conveniently.If there's anything else we can assist you with during your stay, please feel free to let us know. We hope you continue to enjoy your time in Edinburgh!Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel

Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us. We're delighted to hear that you found our hotel to be clean, tidy, and well-equipped with all the necessary amenities.We're especially pleased that you appreciated the convenient location of our hotel, just a short 5-minute walk from the train station. The direct access from the hotel's ground floor to the train station must have been particularly convenient for your travels.It's wonderful to know that you enjoyed the city view from your room and that the hotel's proximity to key tourist attractions like Prince Street and Calton Hill made it easy for you to explore the area. Having the bus station right at our reception door is indeed a great added benefit for our guests.We're grateful for your kind words and for recommending our hotel. Your feedback lets us know that we're succeeding in providing a comfortable and accessible experience for our guests.Best RegardsIrene KowalczykDuty Manager

Response from Property: We're delighted that you found it to be big and comfortable, and we're pleased that our proximity to the train station was convenient for you. Thank you for sharing your positive experience, and we look forward to welcoming you back to our hotel in the future!Warm regards,George MiliarasFront Desk Duty Manager