alicia r
August 31, 2024
First want to say the desk helpers were nice, the manager completely ignored us. We checked in really late, we booked a deluxe room and when we got to the room is was soo disgusting, so had to get a different room which had 1 bed so our 2 boys had to sleep on the floor! WTH!! The guy apologized and said we could get a refund. The next day we got a deluxe room, which was not impressive. It smelled like cigarettes and the floor under the pull out bed was gross. I went to the front desk twice and the manager was never there our whole stay apparently and she never called us like we were told. We never got our refund, got to talk to the manager and there was no food for the FREE breakfast and the second day no coffee. The room needs some work done to it also and the bed was torn up. Never pick this place if you can help it. Not a great neighborhood either we were told. Still have never heard the manager at all and it has been 2 weeks.