Guest User
June 23, 2024
First, the pros (this will be quick as there were not many) - Hotel staff was very kind, helpful and courteous (Laura and Raquel shine bright in this very dismal atmosphere) - Actual suite was quite spacious and had a beautiful view of the ocean. Now on to the cons - Roaches!!!! While they seemed to be contained to the lower level of the property (sadly where the main buffet was located), there was definitely an infestation problem. Needless to say, we were very disgusted and unable to eat our meals on property once we became aware. - Very dated and dirty. We selected the property for its more unique look and feel, but were met instead by very old, worn, and stained decor. - Limited access to entertainment/activities. The pool and beach access close at 6 and there weren’t many activities offered/advertised by the resort. Since the property is not in a walkable area, you have to take a taxi to enjoy any of the local fun. - Bland and inauthentic food. Before discovering the roach problem, we did dine at the resort. Like many all-inclusive hotels, Elba offered bland and tasteless food, as well as limited options that reflect the local cuisine. - Smell of sulfur around the pool area. The smell persisted for some time. All of the feedback I’ve shared here was shared directly with the hotel staff. They said they are aware of the insect problem and claim this is a new issue. No other direct responses were provided regarding our other concerns.