Best Western Plus Palais des Congres

We had booked a room for 1 night Bed and Breakfast via the Best Western website. Arrived at hotel rather stressed as our SatNav kept sending us to a completely different location and eventually had to use Google Maps to get there. The hotel itself is very nice, pleasant room all very clean. Bed was comfortable and we slept well. We had dinner in the restaurant which was really lovely and the breakfast offering the next morning was excellent. However, when we came to check out, the receptionist handed me the card machine and told me how much she was going to charge me. I asked to see a print out of my bill, which seemed to cause her to have a bit of a huff. It is standard procedure in all hotels to show the guest their final account before asking for payment. The bill was eventually produced and I noticed that we had been charged for 2 breakfasts. I explained in French (I am fluent!) that our rate included breakfast but she said “computer says no”! I produced the booking confirmation email on my phone which clearly stated that we were on a B&B inclusive rate but she said she didn’t understand English and called a colleague who did. The second receptionist confirmed that the charge should be removed, but the first receptionist was reluctant to do so. It left me with a less than satisfactory feeling about this hotel and should be a warning to others who have booked on a B&B basis to make sure they check their bill.

We were on our way from Wiltshire UK to the Dordogne, and Evreux is about half way, so just right for an overnight stay. This hotel is close to the town centre and has plenty of parking. There is also a retail park opposite. The rooms are comfortable and the restaurant provided both a good evening meal and a comprehensive buffet breakfast. We would be happy to stay here again if passing this way.

the hotel is well placed and well maintained. within walking distance to lovely restaurants in town. do note that there are no kettles or iron in the room and no drinking water.

Been staying here for business for the last 12 month. Breakfast has always been difficult. Rude and unfriendly staff especially Emanuel. If your English. It’s not worth turning up for breakfast. You will be ignored. No coffee or decent service. When checking out I waited 20 minutes as Emanuel was too busy rearranging flowers and filling up already full juice pots. He just doesn’t like English people. I have not gone down to breakfast for the last two months because of this. Last night myself and other colleagues were ignored at the bar and not served a drink. We then proceeded to the restaurant. Food has always been good. Services has been awful since Vanessa left. We waited over an hour for out mains. Other tables had three course before we got mains. Even though we were the 1st table in. We ended up walking out and getting mc Donald’s instead. We shall not be staying here anymore in the future. Utterly disgusted with the service. Avoid at all costs.