Premier Inn Exeter (Countess Wear)

Room smelly, WiFi v poor, tea and coffee facilities poor, food mediocre, service in restaurant was good; did not feel v safe, just a shoddy place overall; bed was good … I paid ~£100 for my room … was worth about £50 … TRIPADVISOR is so irritating as you have to write 200 words or they won’t post your review grrrrr rrr rrrr rrr rrr rrrrrr

The staff made our stay from Diane’s welcome on arrival through to departure. All front desk were happy to assist and checking in was quick ensuring an accessible room with bath and bubbles! Safe and easy parking in ideal location to explore by foot,bike and/or bus., Even the staff serving breakfast in the adjoining Beefeater were keen to advise on dietary requirements and added to the good humoured atmosphere. Thank you.

We stayed in room 24. Firstly the was no WiFi available. As this was our anniversary our Son and his Wife (in U.S.) were going to call us on Facetime. We managed to message them that it was unavailable. We did complain to reception who said it was due to the weather. They gave us a code but we were still unable to access. I was already going to pay the £5 for upgrade but as WiFi was non existent it would have been a waste of money. Window had black mould accumulated that could easily be wiped clean with a cloth. The mirror in the room had large smudges on it. The window curtain had hooks missing. There was dirt and dust behind the door of the bathroom. Service for dinner was appalling. Waited ten minutes to be greeted. We were informed that there were no steaks at all available at all. This was our Wedding Anniversary and we came for the steaks. We ordered prawn cocktails to start. The bread was old, dry and and curling. We had it replaced. No butter provided for the bread so had to ask for it. No cutlery for the prawn cocktails. As there were no steaks of any kind available, my Wife ordered chargrilled fillet of salmon it was slightly overdone. I ordered beer battered fish and chips. The batter was extremely overdone. I think there had been a problem there. A member of staff was called in from some other duty, possibly the bar, and she seemed to take charge of things. Top marks to her. Excellent member of staff. However she was very hard pushed to rectify matters. Glad to say that breakfast the following day was pretty much up to the normal standard. Good bill of fare. The same member of staff that came to the rescue the night before (a lady), was in control of things. She was friendly and efficient. Having visited Premier Inns before we can say that this was a very bad example. We have had very little to complain about in the past but this was very bad. Our anniversary was ruined.

We Arrived today, when we arrived We had the Best customer service from hayden when checking us in, very funny and happy guy, great service lovely guy !!!!!!!!!!!!!!!!!🙂 🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Very comfortable stay, starting with a friendly welcome from Diane. Nice room and very convenient to be able to walk straight through to the Beefeater for an evening meal. Good atmosphere in the restaurant (booking advised) and bar, really enjoyed our stay.

Top notch service with very helpful and friendly staff. Very accommodating and willing to carry out requests where possible. Clean and tidy throughout, plenty of car park space. Reception staff very welcoming on arrival and would definitely recommend

Big thanks to Diane on reception. I had a room query and went to reception. Diane was understnding and professional, she asked me to wait few minuates and indeed returned - saying it was all sorted and thanked me letting her know. Signed - Brendan

Came down for the rugby from leicester for the weekend, great spot just off the motorway and staff were very welcoming. Great place for a stay to head down to the the rugby and to Exeter. Would recommend to anyone who wants a great place to stay.

Despite arriving slightly early the hotel was very accommodating. The proximity to the motorway was ideal for the rugby game, but far enough away to not impact a soundeless night sleep. I would definitely recommend for anyone visiting for the rugby.