Howard Johnson by Wyndham Benton Harbor/St. Joseph

The pool was never open and never serve breakfast and the smell was terrible the floors was dirty and the bathroom was very old and dirty

We recently stayed at Howard Johnson by Wyndham Benton Harbor/St. Joseph and unfortunately, my experience fell short of expectations. The advertised pool has been unusable for over 4 years, yet images of it remain prominently displayed online. This creates an inaccurate picture of the amenities available, not to mention the Unsanitary Conditions! I encountered a roach within the ice machine on the 3rd floor. Additionally, the state of the bathtub necessitated showering with footwear, raising sanitation concerns. The WIFI wasn't working in 30% of the building. The front desk staff was either horrible at their jobs or the hotel amenities have been so bad for so long that they are immune to guest complaints

Hotel is in major need of a complete renovation. One night was barely tolerable. A lengthy stay is not recommended.

Bugs in the room. Floor was dirty, internet went down and pool was shut down by health inspector. Terrible

Arrived 45 minutes before 3 pm. Parking lot had 3 cars in it. They tried to get my wife to pay $20 to check in early, I walked in and suddenly there was no longer a $20 fee. They claimed to have a $30 “holding fee” in case we wrecked the room or something. I imagine that’s a way to get unsuspecting travelers to pay an additional fee, I will be checking my credit card statement to make sure they don’t get me! The guy who was in charge behind the desk was upset we arrived 45 minutes before check in. We had 3 rooms they checked us into all side by side. Went up to the rooms and walked in on guests that were already in one of the rooms. When we went to the desk to get a different room the boss said “see, this is why we don’t check people in before 3”. The people running it are obviously not familiar with American hotels and being allowed to check in early if rooms are cleaned. I suppose in India that’s the way they do things? Hotel is a wreck, construction material everywhere, laundry room a wreck, pool empty and looked terrible, drink vending machine not working and the food vending machine hasn’t been filled in months, wires literally coming out of one of the guest rooms into the hallway with cameras plugged into them. Looks like they are trying to buy some new furniture for the rooms but the rooms themselves are in bad shape. Room smelled like a smoke filled bar and the window shaker air conditioner rattled terribly. One of my family members refused to stay because they thought they might take bugs home with them. Find another hotel or you will be sorry too. These people don’t deserve to stay in business as another guest we ran into said it been “under construction” for a couple years and has always been a flea trap.

Leisure trip it was very clean staff was very considerate I will definitely return on a later date because it was a very welcoming visit and will recommend to my friends and family..I feel at home when I'm at the Howard Johnson

The only plus side was no bugs. Everything else was dirty and dusty. Nothing in the description was offered. was not worth the cost. This was more of a $50 stay not $150!!! nothing worked. the ac would turn on and off on a 92 degree day. the shower filled with water. there wasnt a blow dryer or coffee maker. there wasnt any pillow cases on pillows. it was disgusting.

Worst place I ever stopped at. I would not recommend for anyone to stay here very dirty and under repair not ready for guest It was1:00AM and we were very tired and still would not stay at this hotel.

How much of a joke can this dive be? Toilet doesn't flush, mattress is absolutely horrendous. You're given a wash cloth, a hand towel and a shower mat. The TV has no remote, the lobby has been getting reconstructed for 2 years. The cesspool of a pool has finally been closed, but it will be open again "soon". The pillows are 3 for a king bed, and have been around for 20 years. Check in was laughable, as a wyndham diamond member using points, there was apparently an issue with their system. After 15 minutes standing in the lobby full of **** smell, showing them the reservation on my phone, they asked me to call and get it fixed. No thank you, I've showed you everything, and done all I need to. The rest is a training or software issue. After 20 minutes he handed us the room keys. We would have definitely been better off staying in a car under the bridge. The one working elevator, barely works. The carpets have seen better decades. Who knows what fluids are on the walls and fridge, and the bathroom floor is slimy. For over two hundred dollars a night, there's a reason they make you sign a form saying you have 10 minutes to inspect your room before its a binding contract for your stay. We won't make this mistake again, please make sure you do the same.