Guest User
June 12, 2023
Our company (my boyfriend & I, who are co-owners of a small family cleaning service) Mother Mary's Chambermaids, was contracted to clean WOMPANACHE portion of the Lake Morey Resort. Steven and I met the general manager, Mark Avery, the head of housekeeping, Wendy ?, and discussed the details and terms of the contract. Our company does verbal contracts, we have extreme flexibility, and 95% customer satisfaction raing. We pride ourselves on our work ethic, communication skills, and overall positive outlook. We arrived to do the job discussed, and were greeted with attitude and an hour & 15 minute personal inventory of Wendy's personal life and health conditions. Steven was made to feel uncomfortable the entire day. I was treated as if I didn't exist; she spoke to Steven only. Wendy was supposed to "check in" around 1:30/2, she said "I'll come back around 3" and at 3:45 Wendy paraded the entire female housekeeping staff at Wampanache building. The ladies came over and made Steven feel immediately uncomfortable, and stood in different parts of the house, ogling him, while Wendy "critiqued" our work. Steven offered to bring thr cart over while I walked Wendy through the house.. she wad VERY persistent to show Steven the linen closet by herself! We were told stories about a child that was murdered in the house, local businesses that had alcohol fueled parties where people ended up getting hurt, and many other horror stories about the resort and staff. Upon being chased out of the driveway by Wendy screaming "Steve!", (after telling her 4x that we had another appointment we had to get to). That night Steven and I decided we did not feel comfortable returning to the job. We asked Wendy, which was our only contact, for Mark's last name, and contact information since all we were provided was Wendy's personal cell phone number. Wendy replied that she would pass the message along, and provided no information for us. With no other options, after calling the resort and asking for Mark, being told that he does not work there, we took the 45 min drive once again to seek condensation for services rendered. When we arrived we were informed Mark was out of the country. Steven left a very professional brief message explaining our disappointment with the treatment we received from the staff (particularly Wendy) and asked Mark to personally return a phone call when he arrived back from vacation. Monday morning, the day after he returned, we received a message from Wendy herself, asking where to send the check! When Steven and I took another 45 min drive to the resort, Mark greeted us at the front desk and exclaimed "you never sent me an invoice. So I didn't know what to pay you." Steven responded with "I left you a detailed message why we wouldn't be returning to work" exclaiming why I would like to speak with you personally, and very explicit details and spelling of who to make the check out to and how much. Mark's reply was "I don't listen to voice mails". Steven sa