Guest User
August 2, 2023
My husband and I had reservations for a hammam at a hotel in the Medina. We were dropped off at the entrance to the Medina. We were told by the hotel that we would be picked up at the entrance and guided to the hotel. So, we were approached by a man who didn't speak English and he gestured that he was there to guide us. To this dump. When we arrived, we were confused because this WAS NOT the hotel where I booked the hammam. The staff at this place the "Authentic Palace" that it would be worked out. I explained that we had a reservation for a hammam at Hotel Laaroussa. They stalled for 10 mins, then came to us and said we had made a mistake, that there was no way we could get to the right in time as it was 20 mins away, but that they would be happy to provide a hammam. I was very angry because I knew I had been duped but I didn't speak the language and didn't have a map of the Medina. The staff at this hotel knew exactly what they were doing - poaching us. So unethical. They deceived us. I am very sad that I didn't have an opportunity for a hammam at Hotel Laaurussa as I'm sure it's lovely. But steer clear of "Riad Fes Authentic Palace". There is NOTHING AUTHENTIC about it.