Latest Hotels Reviews for Flagstaff

Embassy Suites by Hilton Flagstaff
3.6/5100 Reviews
This stay was so disappointing. We're Diamond members so we get to a lot of Hilton properties. The front desk staff was very kind and accommodating on check in, but it was the room maintenance that was just awful. The AC/Heat vent leaked all night and you could hear the drips. The rug was pulled back and worn out in front of the refrigerator and coffee maker and the staples were exposed so when I went to make my coffee in bare feet in the morning, the staple went right into my foot. The bathroom light flickered like a strobe light whenever you turned it on. These aren't service concerns, these are safety concerns. I mentioned it to the front desk, but they didn't seem concerned. If the leak had drenched towels it probably was leaking to the floor below. And if exposed staples are going into guests feet because of lack of room maintenance, it's a problem.

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