To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.2
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All reviews(46)
Positive reviews(44)
Reviews with photos/video(4)
Negative reviews(2)
Guest User
Standard Double or Twin Room
Stayed in Feb 2024
Travel with friends
1 review
2.7/5
Posted on Mar 13, 2024
The location is very good, next to the train station, and the breakfast is also good. But the facilities are too old, the room decoration and facilities are not very good, and the toilet lid is opened and hits the wall directly, which makes a loud noise
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Anonymous User
Single Room
Stayed in Feb 2024
Solo travelers
90 review
4.5/5
Great
Posted on Feb 20, 2024
The location of this hotel is very convenient, and it is close to the train station and the cathedral. For tourists who travel independently, the location is very important. The room is spacious and the breakfast is good.
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YUN SIL
Quadruple Room
Stayed in Jan 2024
Family
5 review
3.5/5
Posted on Feb 2, 2024
It was close to the train station and we stayed in a duplex for 4 people. The breakfast is delicious and the facilities are old-fashioned and clean.
There is a restaurant across from the hotel. It's enough to walk to the Duomo Cathedral.
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Guest User
Triple Room
Stayed in Oct 2023
Family
7 review
5.0/5
Outstanding
Posted on Nov 9, 2023
The whole hotel is small and exquisite, the breakfast is also good, the room is clean and tidy, it is worth recommending!
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Guest User
Quadruple Room
Stayed in Dec 2022
Family
2 review
4.5/5
Great
Posted on Jan 28, 2023
The location of the hotel is convenient. It takes more than five minutes to walk from the train station and ten minutes to the cathedral. Our room is a two-storey duplex structure with stairs. The upstairs leads directly to the balcony. The room is large and the roof is very high. It is a little bit downstairs in winter Cold. The breakfast is amazing. I only stayed for one night, and I didn't have a chance to try the surrounding restaurants. I will consider staying here next time.
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Jeff C
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 8, 2024
Lovely hotel. Not excessively fancy, but beautiful in its own way. Very comfortable beds, great breakfast room with a great breakfast provided. Great coffee. We left each morning having slept well and fueled up on lots of breakfast choices. Short walk to/from Train Station. Nice neighborhood. Helpful and friendly staff.
Response from Property: Dear guest, thank you for your beautiful review, we are so happy to read it! Hotel Alba Palace
aam_aadmi_travels
Stayed in Jun 2024
Couples
4.0/5
Very Good
Posted on Jun 14, 2024
Very artistic and well crafted hotel with fine detailing on little things like putting bedside candies, serving fruits in a jar etc. Breakfast had freshly baked croissants which tasted heavenly. Location of the hotel was excellent with train station, supermarket and tourist attractions all at a walking distance. I would highly recommend staying at this place.
Response from Property: Dear guests, thanks for your review, we are happy to know that was a nice stay. Hotel Alba Palace
Trisha N
Stayed in May 2024
Solo travelers
5.0/5
Outstanding
Posted on May 28, 2024
I absolutely loved my stay here for so many reasons. It was close to the train station, it was on a quaint small street that was very quiet at night. I had a lovely good sized room that was very clean. Enjoyed my cappuccinos every morning and the staff was very friendly. As a solo traveler, I felt very safe and the location was in the heart of it all.
Response from Property: Dear guests, thank you for your fantastic review, we are happy to know that was a nice stay. Hotel Alba Palace
840Bertie
Stayed in May 2024
Couples
4.0/5
Very Good
Posted on May 21, 2024
A very pleasant quiet hotel. Friendly helpful staff. A good location with easy walking distance of all Florence’s attractions. Very close to the lovely Piazza Santa Maria Novella and the beautiful Basilica ; which is well worth a visit. Clean comfortable rooms and a good choice of breakfast.
Response from Property: Dear guests, We are so happy you have appreciated our Hotel, many Thanks for this nice review. Hotel Alba Palace
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 20, 2024
My cousin and I stayed for four nights at Hotel Alba Palace in October and loved location near the Santa Novella Piazza. There were good restaurants on the street and in the Piazza and easy access to the train station. We were within walking distance to the Duomo, Academia and great shopping. The women day staff were pleasant and helpful, the men on evening/night duty not so much. Room was comfortable and we enjoyed having a balcony. We would recommend this hotel. Loved Florence!
CiderGeorge
Stayed in Sep 2024
Couples
4.0/5
Very Good
Posted on Sep 24, 2024
Fantastic hotel. Really comfortable room and friendly, welcoming staff. The breakfasts were excellent and in a lovely setting. Hotel was really well placed just 400 metres or so from the train station (SMN). Couldn’t have asked for a better all round location. The only minor downside was the water temperature in the shower was unstable at times. Fairly easily corrected, but something to remember!
Response from Property: Dear guest, we are happy to receive your review and we really want to thank you for this feedback. Hotel Alba Palace
458susanp
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 27, 2024
We spent three nights in room 201. Whilst it's a 3 star hotel, the convenience of the location (short walk to train station, Piazza Santa Maria Novella and 100m to SMN Farmacia - THE best perfumery in Italy), the comfortable bed, fantastic breakfast, great aperitivo and attentiveness of the staff made it a five star experience for us. We have stayed elsewhere in Florence in the past but would return here over the others.
Response from Property: Dear guests, we are happy to know that you had a wonderful stay with us, thank you very much for the nice review . Hotel Alba Palace
BrazBT
Stayed in Jun 2024
Family
4.0/5
Very Good
Posted on Jun 22, 2024
Don’t let the seemingly scruffy street fool you. This hotel is a little gem. We had a room for 3 of us facing the inner courtyard so it was very quiet. Breakfast was nice and nightly happy hour was a nice touch. The only negative were the sliding doors to the bathroom which didn’t do much to give user privacy and the bathroom itself which was teeny tiny. But I would stay here again no doubt.
Response from Property: Dear guests, thank you for your review, we are glad to know that it was a nice stay. Alba Palace Hotel
Ultimatefoodie1
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 15, 2024
Just Perfecto! The service is friendly, welcoming and they are happy to accommodate your request. Our accommodation were outstanding! We had a 2story quad which was the best for our family of 4. The bed was so comfortable- what a respite after a long day of pounding the pavement. The bathroom was spacious with 2 sinks, bidet and shower you could really spread out. The bonus a roof top table to take in the fresh air with solitude. Breakfast offered a variety of food, coffee just ok. The daily happy hour is a great way to meet fellow travelers and enjoy good conversation. Ima give 5 stars!
Response from Property: Dear guests, we are happy to know that you had a wonderful stay with us, thank you very much for this review . Hotel Alba
AviSch
Stayed in May 2024
Couples
3.0/5
Posted on May 31, 2024
I would say the hotel was fine. The location is very good (right next to the train station), the service (sans the night shift manager who was a bit of a grump) was very good (especially the staff in the dining room for breakfast), and the beds and bedding were comfortable. On the negative side, the bathroom was particularly small (especially the shower) and the walls are thin (i.e. you can hear everything).
Response from Property: Dear Sirs, our building is very old, dating back to 1700, it was part of the Monastery of the Holy Conception and the Dominican convent of Santa Maria Novella, we have done everything to offer the best possible comfort while respecting the original structure. We are proud of the beautiful historic atmosphere and the good service we offer! Hotel Alba Palace Florence