Anonymous User
January 9, 2025
Pros: While we checking in there was someone carrying luggage for us to our room, there was a bottle of wine and two small bottle of water as complimentary for the first night.
Location is near to S.M. Novella Station and bus station so it's a perfect.
Breakfast was a 4 star standard and the taste more or less the same throughout my trips in 3 different hotels so no complain.
Cons: the shower pressure was really small and the heater inside the room was not working, after the first night experience we asked the front desk the next morning if they could check for us but ended up the shower pressure was really small, if there is a measurement lowest from 1 to highest 5, the pressure was definitely 1. So we aren't sure if they did send someone to check or not but one thing for sure they never update us after that and the heater switch remains the same as before I complained. It was really cold.
One evening around 7pm - 8pm as the hotel is actually located kinda like an alley and bit darker so a guy was suspiciously following us at our back and we have to almost run back to our hotel and while we ran he speed up as well so it's really scary better not to be alone walk back hotel.
Overall, location and breakfast are good. Service could be improved imo.