NH Firenze Reviews

The hotel room is clean, modern and bright with all amenities needed including kettle. Have good facilities include gym, the rooftop pool and bar is the highlight of the hotel, beautiful view of Firenze and sunset, they serve a small buffet with drink for euro 20 on thursday, a must to go.

Hotel is dirty no service in hotel to assist with anything. you will need to take your own luggage up and down. no iron, they will tell you to use a shared ironing room. hotel is a disaster. no toothbrushes no water bottles. carpark is extra cost.

Very nice hotel. Close to touristical area and train station. The breakfast very good same as the other NH hotels.

15 min walk to the town. Vecchio.

At first I thought it was a few minutes away from the train station, but in fact there is a certain distance. It is recommended to get out of the train station and get off at two stops of the tram. There are steps at the door, and you have to carry your luggage up a few steps to get to the lobby. The warming rack will not be turned on automatically, and clothes cannot be dried, and it cannot be arranged separately after consulting the front desk. But there is a black brother in charge of logistics at the front desk who is very good. Although the swimming pool and restaurant on the rooftop are not open this season, we want to go up and take pictures to see the night view, and he also opens the door for us, thank you.

The hotel is right next to the U.S. Embassy, so it is a safe area, a bit far from the historical center, 20-30 minutes walk, the lobby is very beautiful. The room is very spacious, equipped with a modern, discreet refrigerator, kettle, tea, coffee bags, a bidet in the bathroom, a bathtub, a beautiful mirror, lighting in the modern interior, very quiet air-conditioning, the dream of a large bed, The hotel soap tastes good and the electronic key is safe. The swimming pool on the top floor is not big, so you can enter the water a little bit and relax while enjoying the beautiful surroundings. The breakfast is rich, American or Continental, there are several huge coffee machines, there are many kinds of savory, croissants, bread or sweets. All in all I highly recommend, the price is cheap, the quality is impeccable, I will definitely come back!

it's okay

In average condition overall. Wifi is so weak and slow, you may not able to enjoy multimedia easily.

The receptionist greeted me with a big smile for when I arrived and even given me a free room upgrade which was so nice of them! I stayed for two nights. I left my toothpaste cap lying around and the housekeeping even help me to put the cap back on for when they made my room, which I think it was ever so considerate of them. The breakfast so so good. Love their creamy scrambled eggs that they had served! Dinner was ok. I would totally recommend staying at this hotel for whatever the reason visiting Florence and so near to the city centre by foot!

The nightly staff was unfriendly and unwilling to help me up their front stairs with my bag. The morning staff tried to make up for it when I checked out; however, the damage was done. The rooms need updating.

Everything was great, the staff were incredibly helpful with reservations and all addnl info requested.

Besides the location, the rooms were run down … particularly the bathroom and flooring

This hotel was perfect! Staff was beyond helpful. We were touring for the first time in Florence for and Emily trip and needed a lot of guidance. They were courteous, professional, patient and friendly. We had 2 rooms and both were very comfortable and clean. The breakfast room had a large selection. It basically was our lunch and then we only needed dinner. Location was quiet and safe. Near the train and a small grocery store. We very much recommend staying here!

shower facility in room 348 was abysmal, some one came and tried to fix but was not competent in resolving issues regarding damaged components. we where asked if we could wait until the next day leaving the property for the maintenance team, we obviously refused and requested the y offer us another room, this room was inadequate so we moved for a third time, in the room was a kettle for tea and coffee. no teabags ,only decaffeinated coffee, once tea and coffee was brought to the room I plugged the kettle into the socket which proceeded to go on fire!!!!!!! we advised reception who sent maintenance up the next day, I had to request a replacement kettle power point the roof top pool was so cold even though the temperature was 37 degrees outside, more like a deep paddling pool !!!!the concierge did not assist with our luggage and upon leaving the hotel one of our guests required the bathroom and proceed to look for the facilities in the main entrance and the concierge followed him and waited for him to return monitoring his movement by looking in the widow reflection until he returned so sad but true. hotel on the outskirts of the old town away from any attractions .