The Carlton Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Folkestone
The Carlton Hotel
16-19 The Leas, Folkestone, Kent CT20 2DU, United Kingdom
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With a stay at The Carlton Hotel, you'll be centrally located in Folkestone, within a 15-minute drive of Port Lympne Wild Animal Park and Gardens and Dover Western Docks Cruise Terminal. This hotel is 9.2 mi (14.9 km) from Dover Castle and 9.5 mi (15.2 km) from White Cliffs of Dover.Show More
We Price Match
2.7/5Cleanliness: 2.7
All 31 Reviews
Amenities
Private ParkingFree24-hour front deskCurrency exchangeLuggage storageWi-Fi in public areasBarRestaurantSmoking areaConference roomBusiness center
All Amenities
Surroundings
Train: Folkestone Central Railway Station
(820m)
Train: Folkestone West
(2.1 km)
Landmarks: Impact Yoga
(<100m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
13
Double Room
1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
City view
Towels
Private toilet
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6
Double Room with Extra Bed
1 Double bed and 1 Single bed
Free Wi-Fi
Non-smoking
Private bathroom
City view
Towels
Private toilet
Check Availability
14
Comfort Double Room with Sea View
1 Queen bed
Free Wi-Fi
Non-smoking
Private bathroom
River view
Towels
Private toilet
Check Availability
8
Family Room
2 Double bed and 1 Single bed
Free Wi-Fi
Non-smoking
Private bathroom
TV
Towels
Electric kettle
Check Availability
7
Deluxe Family Room
2 Queen bed
Free Wi-Fi
Non-smoking
Private bathroom
Towels
Private toilet
Private entrance
Check Availability
4
Twin Room with Sea View
2 Single bed
Free Wi-Fi
Non-smoking
Private bathroom
TV
Towels
Electric kettle
Check Availability
10
Twin Room
2 Single bed
Free Wi-Fi
Non-smoking
Private bathroom
City view
Towels
Private toilet
Check Availability
19
Double Room with Sea View
1 Double bed
Free Wi-Fi
Non-smoking
Private bathroom
River view
Towels
Private toilet
Check Availability
10
Single Room
1 Single bed
Free Wi-Fi
Non-smoking
Private bathroom
City view
Towels
Private toilet
Check Availability
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Guest Reviews(31)
2.7/5
Verified Reviews- Cleanliness2.7
- Amenities2.7
- Location2.7
- Service2.7
Alex
June 21, 2024
I booked a room with the sea view. There was scaffolding outside my room I didn’t know about, so very limited view as well as being on ground floor no nets or any kind of screening for privacy. Scaffolding also blocked disabled entrance, as one of the residents tried to use it in a wheel chair.
Room was basic with black mild on the ceiling.
Shower was a trickle of water so took ages to use.
The bar was barely stocked with no drinks on draft.
Cleanliness could have been better throughout the hotel, as in the lounge there was a thick layer of dust on all tables and carpets could have done with hoovering everywhere.
No jars or for drinking water or drinking water in the room. When I asked a member of staff, I was given a pint glass of drinking water for the night.
The bathroom mirror looked like it was just brought from some auction house with tape marks still visible and lots of marks and dust.
The mattress was very hard and the bed creaked so mush that I was waking up every time I turned.
Breakfast was basic Continental with limited choice.
Whilst it was ok for 1 night, I would not stay there again, I’m afraid. The hotel has seen better days… It’s a shame as so much potential and fantastic location!
Lee
June 17, 2024
Needs repair
Guest User
August 30, 2024
Awful hotel in desperate need of a full refurbishment sea view room but a room in which wardrobe doors hanging off drawers that won’t close mould in the bathroom TV that doesn’t work. Only scores a 1 from the warm welcome we had but avoid this hotel unless it undergoes major change. I have stayed in many hotels but this ranks as the worst
Hayley
May 31, 2024
The staff were increadibly helpful. The hotel, it appears is being renovated. Our room had recently been painted and the smell was overwhelming giving us all a headache.
The bathroom door had no handle on the inside.
The beds were comfortable
Jeffrey
May 31, 2024
Parking was full on arrival and had to park on the street. The entire front of building is scaffolded for exterior repair. The building is very tired and needs higher level remodeling. Room cleanliness was questionable.
Silva
May 30, 2024
Not a hot water from any of the room
Very old dated narrow walk way
Funny smell all the time like covering up the smell of death nasty places never stay there again they have pay me to stay here
Joseph
May 29, 2024
Did what it said on the tin
Mohammed Shadad
May 29, 2024
I would not recommend this hotel to anybody. They are very unprofessional in dealing with customers.
We booked two rooms for our families 2.5 weeks in advance. Our group included a 4-month-old baby and a 12-year-old child. We drove all the way from Derby, taking about 4 to 5 hours to get there.
Just 30 minutes before check-in, we got a call from the hotel saying they couldn’t accommodate us due to maintenance. They didn’t sound sorry at all. They just said they’d refund us and didn’t offer any help or suggestions for where we could stay instead.
This ruined our whole day. Instead of enjoying our trip, we spent the entire day trying to find another hotel. We missed out on all the places we wanted to visit and had a lot of stress and discomfort because of this. The lack of professionalism and basic customer care was shocking. They didn’t care at all about how this affected us. The whole experience was a disaster from start to finish. Save yourself the trouble and find a place that actually values its customers.
Overall, the hotel’s customer service was terrible. I’d warn others to think twice before booking here.
Sheila
May 29, 2024
The hotel is under refurbishment. Our room has smells of paint. The water in the shower cant clean up your hair and body well as its so slow.
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: 10:00–11:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, extra beds cannot be added. Cot policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeContinental, Gluten-free, Vegetarian
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 1880
- Number of Rooms: 70
With a stay at The Carlton Hotel, you'll be centrally located in Folkestone, within a 15-minute drive of Port Lympne Wild Animal Park and Gardens and Dover Western Docks Cruise Terminal. This hotel is 9.2 mi (14.9 km) from Dover Castle and 9.5 mi (15.2 km) from White Cliffs of Dover.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Victorian hotel include a fireplace in the lobby, a picnic area, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of The Carlton Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Stay in one of 70 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Victorian hotel include a fireplace in the lobby, a picnic area, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of The Carlton Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Stay in one of 70 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, and housekeeping is provided daily.
Services & Amenities
Most Popular Amenities
Private ParkingFree
24-hour front desk
Currency exchange
Luggage storage
Wi-Fi in public areas
Bar
Restaurant
Smoking area
Conference room
Business center
Fax/copying serviceAdditional charge
Bar
Restaurant
Restaurant
Restaurant
No additional info available
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