Guest User
December 7, 2024
Unprofessional and Disappointing Experience I stayed at Hotel de Londres while attending an INSEAD Executive Program, and the experience was deeply disappointing. The room was cold upon arrival, and despite attempts to fix it, the issue remained. Basic housekeeping was neglected—sheets weren’t changed, towels weren’t replaced, trash bins weren’t emptied, and amenities like coffee sachets weren’t replenished. When I raised these concerns, the staff responded rudely, with the manager dismissively stating, “This is not a business school like INSEAD, this is real life.” This attitude was both unprofessional and ironic, considering the hotel largely benefits from INSEAD guests. I cannot recommend this hotel to anyone expecting even basic hospitality or respect as a guest.