Overall, very nice stay as compared to the Best Western in Moscow, Idaho, I MUST tell me story now, for when this incident occurred, I was not in a place in my caring for my elderly mother to lodge a true complaint with BW.
Stayed there summer 2021 at end of my trip! That location in Moscow turned out to be HORRIBLE! Traveling with my elderly mother with dementia, in the last 15 min before check-out, some people staying there heard a little extra noise while trying to get my mother to the bathroom in the room. Those people called the front desk and get this: They didn't come to my room and find out the source of the brief but louder noise from the complaint, but instead CALLED THE POLICE! I got a knock on the door, and the Moscow police in my face! Small town cops were rude! Treated me like a criminal before finding out the situation and one male cop "tried" to question my 91 year old mother with dementia while she was on the toilet half naked! Ridiculous! I should have reported the front desk staff and the Moscow cops to a higher authority! I complained to the Manager of the BW, and she was rude and not at all apologetic. I left that location with a "bad taste in my mouth" and haven't stayed in a Best Western since now in Forest Grove.
Thankfully, THIS franchise restored my faith in Best Westerns, for in the past, they always were great accommodations that I could always count on for the quality and comfort of the overall stay wherever I traveled in the U.S.