This is the worst hotel I have ever stayed at or even visited. Their customer service is absolutely horrendous. They double charged me for my stay then essentially laughed at me when I explained the dire situation they put me in by doing that. It's been over a week and the return I got was for a fraction of what they owe me. So now I get to wait another however long before I see my money. Also, there is no one on-site to help with any issues you might have, like getting checked in. Their check in process is so screwed up that I had to stand outside in an extremely dangerous neighborhood for half an hour with all of my luggage (and I mean their computer system you have to go through to check in). To add to it the hotel itself is garbage. The walls were thin enough to hear my neighbors thoughts. The pillows sank through to the mattress and the mattress is basically a cement slab. The shower is nice, but I developed an ear infection the day after staying there so I'm not sure the water is great. I say that because of the moldy, rusty looking buckets that are used for ice. I can only assume they got that way from the water. WHATEVER YOU DO, DO NOT STAY HERE!