Ju Fei Hotel(Foshan Sanshui Xindongli Square) Reviews

Response from Property: Dear guest, we are sorry that we could not bring you a good stay experience. We are deeply sorry for your experience during your stay at the hotel. Xiaozhe is also extremely sorry for not being able to satisfy you! We have rectified all the problems you mentioned, and will also strengthen the customer service process of service staff to satisfy customers as much as possible. James Coffetel is the world's first boutique hotel with the theme of cafe culture. A wonderful experience for our customers has always been the goal and direction of our efforts. James is very much looking forward to your visit again and providing us with more valuable opinions. We will Work hard to improve! We will definitely prepare all aspects to be more satisfactory by then! wish you a happy life!

Response from Property: Dear guest, hello, I'm sorry that I couldn't provide you with a good check-in experience. Regarding the check-out issue you mentioned, the hotel check-out time is before 1 noon. This is clearly stated on the Ctrip client. , I believe you can also see it when making a reservation. The front desk usually starts checking out at 13:00. We do not force guests to check out immediately. We do not charge late fees within 50 minutes. This is also the case. Enough time is given for guests to prepare. Of course, if you do not need to cancel, you can ask the front desk lady when you check in. I believe they will not disturb you in advance next time. I am really sorry for the inconvenience caused to you! In addition, in order to reduce noise inconvenience to guests, the hotel has specially installed double-layer soundproof glass on the side close to the railway. If you are more sensitive to noise, it is recommended that you inform the front desk when you check in next time. The front desk lady must help you arrange to stay away from the train tracks. Check in on the other side of the hotel. You are also welcome to experience the Xiaozhe high-floor Feifan room type next time you stay. Let me tell you quietly, the night view on the high floor is really great! We look forward to your visit again and giving us more valuable feedback! wish you a happy life!

Response from Property: Dear guest, hello! I'm sorry that I couldn't bring you a good stay experience. Regarding the issues you mentioned, we need to explain here. First: the positioning issue you mentioned, the positioning on our channels is accurate. The hotel last year It was only in December that all channels were checked and some inaccurate channels were updated. The staff have tested the positioning and there is no problem. I don’t know what navigation you used to go to the Sanshui Supervision Bureau. The difference is a full 3 kilometers. Maybe you need to update your navigation. Second: You mentioned that there is only one shelf in the room. Have you ever stayed in other branches of James Joyce Coffetel? James Coffetel is a hotel chain, and the design and configuration of the rooms are standard for the James Coffetel Hotel Group, including this clothes rack, which is unique to James Coffetel! Thirdly, regarding the loose shower head in the bathroom that you mentioned, our room manager will check every room after checking out. If there are any hardware problems, the maintenance department will be notified to deal with them immediately. There will be no problems after guests check in. Regarding the issue of looseness, the fourth issue you mentioned is that the curtains do not transmit light. Our curtains have two layers. One layer is a blackout curtain, and both layers of curtains cover the window. Is it possible that you do not have it? Will the second layer of blackout curtains cause the light transmission problem you mentioned? Fifth, you mentioned the issue of charging for extra water. Our room originally comes with 2 bottles of water for free as standard. If you take more water, you will be charged extra. I believe that no matter where you go, if you take extra water after using up the free water, Whichever hotel you go to, you have to pay extra. After all, the hotel is not doing charity and can’t provide unlimited supplies for free, right? Sixth, you mentioned the closing time of the laundry room. Because the hotel laundry room is right next to the guest room, it is closed from 10 pm to 10 am so that guests on the same floor can have a better rest without being affected by the noise of laundry. Furthermore, The hotel washing machine takes about 1.5 hours from washing to drying, and the opening hours from 10 am to 10 pm are completely sufficient. We apologize again for not giving you a good stay experience! wish you a happy life!

Response from Property: Dear guest, hello! I'm sorry that I couldn't bring you a good stay experience. Regarding the issue you mentioned about eating McDonald's for breakfast, we need to explain here because our website order stated that it was McDonald's breakfast or Mengziyuan breakfast. Breakfast, maybe you didn't see it clearly, and we also have a variety of room types with different prices online, with and without breakfast for guests to choose freely. If you encounter the same problem next time, you can explain it to our front desk , you can change your order! Xiaozhe is located in Guangfo New Power Plaza, next to large supermarkets, IMAX cinemas, high-end KTVs, and the most fashionable shopping malls. In the bustling depths, Xiaozhe always has a cup of delicious coffee for you. , the slowly flowing music here, and the lingering aromatherapy are all designed to bring you a moment of relaxation. I hope the warm and friendly smiles of the ladies and gentlemen at the front desk can bring you a moment of joy. I hope Ulysses can Let you have a good night's sleep. Your good feelings are so important to Xiaozhe. Your wonderful experience has always been the goal and direction of our efforts. Xiaozhe is very much looking forward to your visit again and providing us with more valuable opinions. , we will do our best to improve! We will definitely prepare all aspects to be more satisfactory by then! wish you a happy life!

Response from Property: Dear guest, we are sorry that we could not bring you a good stay experience. We are deeply sorry for your experience during your stay at the hotel. Xiaozhe is also extremely sorry for not being able to satisfy you! We have rectified all the problems you mentioned, purchased a new batch of towels, and recently replaced the carpets! We must also strengthen the customer service process of service staff to satisfy customers as much as possible. In order to reduce the noise inconvenience caused to guests, the hotel has specially installed double-layer soundproof glass on the side close to the railway. Closing the double-layer glass when checking in is more conducive to reducing the impact of noise. If you are sensitive to noise, we recommend that you Inform the front desk when you check in for the first time, and we will help you arrange a check-in on the other side away from the train tracks. You are also welcome to experience the Xiaozhe high-floor Feifan room type next time you check in. Let me tell you quietly, the night view on the high floor is really great! James Coffetel is the world's first boutique hotel with the theme of cafe culture. A wonderful experience for our customers has always been the goal and direction of our efforts. James is very much looking forward to your visit again and providing us with more valuable opinions. We will Work hard to improve! We will definitely prepare all aspects to be more satisfactory by then! wish you a happy life!

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Xiaozhe is also extremely sorry for not being able to satisfy you! In order to reduce noise inconvenience to guests, the hotel has specially installed double-layer soundproof glass on the side close to the railway. Closing the double-layer glass when checking in is more conducive to reducing the impact of noise. If you are sensitive to noise, we recommend that you Please inform the front desk when you check in next time, and the lady at the front desk will help you arrange a stay on the other side away from the train tracks. You are also welcome to experience Xiaozhe's high-floor Feifan room type next time you check in. Let me tell you quietly that the night view on the high floor is really great. oh! Regarding the issue you mentioned about the waiter cleaning with the door open and making calls through the loudspeaker while cleaning, Xiaozhe must seriously criticize the waiter and make sure that this kind of situation does not happen again in the future and improve the service quality! Your valuable opinions are very important to us. We will inform the relevant departments to improve the quality of all aspects of the hotel. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Hello dear guest! I'm sorry that I couldn't give you a good stay experience! Regarding the different hotel names you mentioned, since Xiaozhe is transforming into a stand-alone store, the store name is also being revised. We are extremely sorry for the inconvenience caused to you! However, our store’s navigation is accurate. If you encounter any problems along the way, please call our store for consultation! Regarding the special items you mentioned, Xiaozhe really has them all. I don’t know where you misunderstood. The welcome tea is served to you when you check in, and the good night sugar water is available at 8 p.m. A waiter will deliver it at 9 o'clock. The hanging ear coffee is provided in each room. If Xiaozhe failed to explain it properly, we will reflect deeply, but there is absolutely no such thing as no explanation. Regarding the issue you mentioned about the worn bath towels and quilts, Xiaozhe's towels and quilts are all good. Next time you encounter any wear and tear on the bath towels and quilts, be sure to inform the lady at the front desk in time. Xiaozhe will immediately arrange for personnel to replace them. oh! Regarding the slippery issue you mentioned about the bathroom, although Xiaozhe is not equipped with slippers for bathing, the bathroom is equipped with floor towels. If you are afraid of the slippery floor, you can put a floor towel on it. Xiaozhe sincerely hopes that you can visit our store again and provide us with More valuable comments and suggestions! wish you a happy life!

Response from Property: Dear guest, hello, we are very sorry about the invoice issue you mentioned. After receiving your feedback, we have verified it because you requested the invoice to be issued across months, and the invoice was to be issued across three months. The invoice is too long, and it is difficult for us to check the amount of your consumption, and the invoice is filed for tax in the same month. We ask customers to issue it in the same month as much as possible, but under special circumstances, we will also issue it for the customer. At that time, After communicating with you, I will issue an invoice for you immediately. However, what you said was possible last month but not this month is simply not true. It may cause you trouble during the communication process, but you cannot fabricate facts. If you need For invoicing, it is recommended that you issue it in time within the same month. We apologize for the inconvenience caused to you! I wish you a happy life!

Response from Property: Dear guest, we are sorry that we could not bring you a good stay experience. We are deeply sorry for your experience during your stay at the hotel. Xiaozhe is also extremely sorry for not being able to satisfy you! Regarding the issue you mentioned about the rooms on the lowest floor, you may have some misunderstandings. Our hotel has different room types for booking. You booked an exclusive room type. The room is on the 4th floor. We also arrange rooms according to orders. The order page The floor is indicated! If you like rooms on high floors, you are welcome to experience the Xiaozhe high-floor Feifan room type next time you stay! In the future, we will definitely strengthen the work process of all front desk staff, learn more about the needs of our guests, and do our best to satisfy our guests! In response to the room odor problem you mentioned, Xiaozhe will also strengthen the training of room attendants and promptly deal with odors in rooms with peculiar smells; Xiaozhe has installed a central air-conditioning system with relatively good performance. The recent hot weather has caused the sun exposure. , the temperature of the room will be relatively high when it is turned off, but when the air conditioner is turned on, the room temperature will drop and it will quickly reach a comfortable temperature. We have received many guests who reported that the air conditioner is not cool because they did not turn on the air conditioner correctly. If you have similar questions, be sure to contact the front desk in time. Our front desk has people on duty 24 hours a day. I believe the ladies and brothers at the front desk will be happy to serve you and deal with the problems you mentioned in a timely manner! James Coffetel is the world's first boutique hotel with the theme of cafe culture. A wonderful experience for our customers has always been the goal and direction of our efforts. James is very much looking forward to your visit again and providing us with more valuable opinions. We will Work hard to improve! We will definitely prepare all aspects to be more satisfactory by then! wish you a happy life!

Response from Property: Hello dear guests! I'm sorry that I couldn't give you a good check-in experience. Since the day you checked in was a weekend, the rooms were relatively tight. All rooms are arranged according to orders. We only have two double rooms on each floor that are not close to the railway. If you are concerned about the noise, If you are sensitive, it is recommended that you tell the lady at the front desk next time you check in. The lady at the front desk must help you arrange to check in on the other side away from the train tracks! In addition, in order to reduce the noise trouble caused to guests, the hotel specially installed double-layer soundproof glass on the side close to the railway. Closing the double-layer glass when checking in is more conducive to reducing the impact of noise. You are also welcome to experience Xiaozhe next time you stay. For the coffee-fan rooms on the high floors, I’ll tell you quietly that the night views from the high floors are really great! Sorry again for not giving you a good experience! wish you a happy life!

Response from Property: Dear guest, I am very sorry. I don’t know why you made such a comment. In the future, we will always motivate ourselves and strive to do better to gain your recognition! Xiaozhe is located in Guangfo New Power Plaza, next to large supermarkets, IMAX cinemas, high-end KTVs, and the most fashionable shopping malls. In the bustling depths, Xiaozhe always has a cup of delicious coffee for you. , the slowly flowing music here, and the lingering aromatherapy are all designed to bring you a moment of relaxation. I hope the warm and friendly smiles of the ladies and gentlemen at the front desk can bring you a moment of joy. I hope Ulysses can May you have a good night's sleep. Your good feelings are so important to Xiaozhe, so we are so relieved to receive your affirmation! Looking forward to your next visit and wish you a happy life!

Response from Property: Dear customer, hello! Sorry for not giving you a good stay experience! Since the day you checked in was a weekend and it was an exam day, the room was relatively tight, so we could only arrange the room according to the order. Because you said you had an exam the next day, we also wanted you to have a good rest and be in good condition to face the exam, so we We make suggestions based on the actual situation. In fact, in order to improve the user experience, we have installed two double-layer soundproof glass in each room. There is one inside and one outside the anti-theft net. If the two double-layer soundproof glasses are closed, It is possible to achieve a satisfactory sound insulation effect for the rooms in the row of railways, but because the room you booked is on the 3rd floor, which has guest rooms and chess and card rooms, the relative environment will not be so quiet. Xiaozhe has several different For room types, rooms on high floors are relatively quiet, so we recommend that you stay in the Feifan room type instead. Xiaozhe’s hard work failed to make you feel, and I’m really sorry! Xiaozhe, I will definitely work harder and harder to provide guests with a good experience. I hope you can give Xiaozhe a chance. Xiaozhe will definitely give you a better experience next time you stay. Welcome to visit us again. hotel!

Response from Property: Hello dear guests! I'm sorry that I couldn't give you a good check-in experience. Since the day you checked in was a weekend and an exam day, the rooms were tight. We only have two double rooms on each floor that are not close to the railway. If you are sensitive to noise, , it is recommended that you must tell the lady at the front desk next time you check in. The lady at the front desk must help you arrange to check in on the other side away from the train tracks! In addition, in order to reduce the noise trouble caused to guests, the hotel specially installed double-layer soundproof glass on the side close to the railway. Closing the double-layer glass when checking in is more conducive to reducing the impact of noise. You are also welcome to experience Xiaozhe next time you stay. For the coffee-fan rooms on the high floors, I’ll tell you quietly that the night views from the high floors are really great! Sorry again for not giving you a good experience! wish you a happy life!