Fontainebleau Hotel

Fontainebleau Hotel Reviews

Fontainebleau Hotel

Fengdan Road, Nan'guo Taoyuan, Foshan, ChinaView Hotel Details
Fontainebleau Hotel
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Fontainebleau Hotel Guest Reviews

4.6/5
Very Good
336 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All Reviews(336)
Positive reviews(325)
Reviews with photos/video(60)
Classy environment(114)
Quiet & comfortable(25)
Tasty food(15)
Great air circulation(15)
Perfect for kids(10)
Average sound insulation(8)
Garden view(4)
Great swimming pool(4)
Negative reviews(11)
Chan
Standard Twin Room
Stayed in Feb 2024
Family
11 review
4.0/5
Very Good
Posted on Feb 19, 2024
The area around the hotel is fantastic, with lots of trees and walking area. The food quality of the Chinese dim sum restaurant is also very good.
Response from Property: Thank you for your praise!
Guest User
Standard Double Room
Stayed in Apr 2023
Couples
3 review
5.0/5
Outstanding
Posted on May 5, 2023
Great location, a clean room, some "new" smell in the hallway and some in the room, but not annoying.
Response from Property: thank you very much for taking the valuable time to give us feedback. Your satisfaction is our pursuit, and we will actively improve your suggestions. Welcome to visit again, and wish you a happy life~
大卫
Superior Double Room
Stayed in Apr 2023
Business travelers
13 review
4.7/5
Amazing
Posted on Apr 14, 2023
This was a nice clean place. Quiet and out of the way, but close to the factories and airport.
Response from Property: Dear Customer:Thank you very much for staying in Fontainebleau Hotel, and for your support and lovefor our Fontainebleau hotel.Thank you for taking beautiful photos of our hotel.We look forward to your next visit.
RBx
Standard Double Room
Stayed in Aug 2023
Business travelers
38 review
5.0/5
Outstanding
Posted on Aug 16, 2023
Nice hotel in the middle of a nice green forest. Very calm. Room are very nice and staff is very friendly and helpful.
Response from Property: Thank you very much for your support. It is our duty to provide comfortable and superior environment and service to every guest who stays at our hotel. We will welcome you again with a kind smile as always, thank you.
Florent
Standard Double Room
Stayed in Oct 2022
Couples
13 review
5.0/5
Outstanding
Posted on Oct 6, 2022
We had a great stay. The service was 5 stars and most of the staff spoke English. We asked to change the room to a higher floor and a better view and the manager promptly responded. It’s a special hotel.
Response from Property: Thank you for your appreciation and recognition of our hotel. We will try our best to do better. At the same time, we hope you can bring your friends to our hotel again, and wish you a happy life!
Guest User
Standard Double Room
Stayed in May 2023
Business travelers
2 review
1.0/5
Posted on May 7, 2023
The most unacceptable thing is that the room smells like the carpet has not been washed for many years; The decoration is very old, there are no modern hotel shaving mirrors, clothes collection baskets, etc., and the hair dryer is placed in the wardrobe; Breakfast is really rubbish, a few common items, totally sorry for the price.
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Response from Property: Dear guest, we are very sorry for not satisfying you. We have reflected and followed up your comments with relevant departments. Please allow us to bend down 90 degrees collectively to offer our apologies to you, and please rest assured that you will be satisfied next time you come to live here!
Anonymous User
Standard Twin Room
Stayed in Feb 2023
Business travelers
9 review
1.0/5
Posted on Feb 25, 2023
Very poor experience! The service is poor. There are only two small bottles of water in the room. If you call to send an extra one, you will need to pay more. Secondly, the sound insulation effect of the room is really poor, upstairs, closing the door next door or something can wake you up every minute. The sound insulation effect is 0! The most outrageous thing is that the sliding glass door of the balcony can't be locked, and the neighbor next door can enter your room directly from the balcony in the middle of the night, isn't it scary^_^! There is also a bathroom door that cannot be locked, and it is estimated that it has not been replaced if it is broken. The pillows were so high that I couldn't sleep at all. In the washroom, you have to stand in the bathtub to wash dishes. There is no separate shower room, just cover it with a cloth, and there is no place to hang the shower head, so you can only hold it with your hands when taking a bath. The hygienic conditions are also not flattering, the gap between the bed and the wall is huge. Is this hotel unmanned?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fontaine Egret Hotel, and sorry to hear that you are not satisfied with our service. Regarding the problems you mentioned, we will record them one by one, and sincerely invite you to call the front desk or contact the duty manager at your convenience to tell us the specific details so that we can improve. Thank you again for choosing to stay at Fontaine Egret Hotel.
Guest User
Stayed in Aug 2023
Family
1 review
1.7/5
Posted on Aug 13, 2023
The toilet in the room was dirty. The Chinese restaurant charged a 10% service charge, but it took an hour to deliver the food. I asked him the reason and said that it was delivered to the wrong table. God, the 10% service fee is still such a mistake, so I am ashamed to accept it. Later, I sent a small fruit bowl with two or three slices of watermelon and an orange in it. I didn't serve the food for an hour, and after several times, it was said that the delivery was wrong. I'm sorry for the 10% service charge for this kind of service. I basically gave it all praise, but this one couldn't bear it.
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Response from Property: Thank you for your valuable comments and suggestions. The hotel will definitely attach great importance to your questions. If the situation is true, we will definitely strengthen rectification. I hope you will visit the hotel next time.
beixingguidou
Standard Twin Room
Stayed in Jan 2023
Family
4 review
5.0/5
Outstanding
Posted on Feb 9, 2023
It's really big, with a big lake and gardens, it's worthy of the old five-star hotel. Traveling with your baby during the Spring Festival, check in to Nanhai Film and Television City, which is nearby. The ticket for bringing the film and television city is a package with breakfast. Each room has a balcony, and children's slippers, toothbrush and toothpaste, and toiletries are also provided for the parent-child tour. The breakfast environment is quite good, and the dinner is also settled in the banquet hall. The taste is good and the portion is sufficient. The price is indeed very cost-effective.
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6/11
Response from Property: Hello, dear guests! Thank you very much for choosing Fontaine Egret Hotel and taking such beautiful photos. Your satisfaction is the unremitting pursuit of our Fontaine people. We will continue to work hard to provide you with better service. All Fontaine people wish you a happy life! welcome next time!
Guest User
Standard Double Room
Stayed in Jun 2023
Family
5 review
3.7/5
Posted on Jun 19, 2023
The breakfast is good in all aspects, but the professionalism of the service needs to be improved
Original TextTranslated by Google
Response from Property: Thank you very much for staying at the Fontaine Egret Hotel and leaving your valuable comments. We have been committed to creating a warm and comfortable trip for you. It is our highest pursuit to have a comfortable stay and a happy meal. I wish you happiness and happiness, and look forward to seeing you again.
Guest User
Standard Double Room
Stayed in Mar 2023
Family
5 review
3.0/5
Posted on Mar 21, 2023
The environment is good. In the southern Taoyuan scenic area, the air is fresh and the birds are singing and the flowers are fragrant, but the facilities are outdated. It feels like it was renovated 20 years ago, so it should have been good before. Feel worthless!
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for staying in the 20-year-old Fontaine Egret Hotel and leaving your valuable opinions. These opinions are very important to us. We will continue to work hard and continuously improve our hardware facilities. Hope to have the opportunity to continue to serve you, and sincerely look forward to your next visit!
ychank
Standard Twin Room
Stayed in Sep 2022
Family
11 review
4.5/5
Great
Posted on Sep 12, 2022
The management of the hotel is not very strict, and the takeaway brother casually came to the guest room floor. The external environment is OK, the breakfast variety is relatively monotonous.
Original TextTranslated by Google
Response from Property: Dear guests, I am very happy to receive your praise. The hotel pursues a warm, caring and comfortable living environment and service. Your satisfaction is our infinite motivation. The hotel is located in the center of Nanguo Taoyuan Scenic Area, and the forest coverage rate is as high as 90%; ;When the Spring Festival comes, the peach blossoms in Peach Blossom Valley are budding, the egrets play, and the breeze blows the kites in the Bibo Lake; the little egret is looking forward to your visit with your family~~ I wish you a smooth work and all your wishes come true.
Anonymous User
Standard Double Room
Stayed in Aug 2022
Friends
3 review
5.0/5
Outstanding
Posted on Aug 11, 2022
I have stayed many times, and I will come to the hotel to rest when I come to Taoyuan to play football. The environment of the hotel is very good, and there is a big square to take pictures! Look at the picture!
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Response from Property: Thank you for your trust and support to Fontaine egret. Your satisfaction is our goal. Welcome next time! For the same price, we compare the quality, for the same quality, we compare the service, and for the same service, we compare the reputation.
Guest User
Standard Twin Room
Stayed in Aug 2022
Family
1 review
5.0/5
Outstanding
Posted on Aug 7, 2022
The whole family, young and old, go to play together on weekends, the environment is good, there are mountains, trees and lakes, the fountain show at 5:30 in the evening until 6:00, the swimming pool is from 6:00 am to 9:00 pm, the water quality is very clear, shallow water 1.2m, deep water 1.8m, curved Line is suitable for the whole family to play. The Chinese restaurant's products taste good, the decorations are exquisite and sufficient, and the price is about 40-80 yuan. Living in Building 1, the bathroom facilities in the room are new. Comfort, hiking, swimming, night shopping and viewing lighting, lakeside madness
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Response from Property: Thank you for your visit. Your satisfaction is our greatest joy and greatest reward. Fontainebleau Hotel will work harder to do it well! In the follow-up, we will also launch parent-child activities. You can pay attention to it, adding a safety and happiness to your parent-child outdoor activities, which will definitely live up to your and your family's expectations! Welcome you and your family again!
Anonymous User
Superior Double Room
Stayed in Jan 2023
Couples
6 review
3.5/5
Posted on Jan 27, 2023
The environment is still ok! It's cold, it's right to turn on the heater, but it's so hot that I can't sleep at night! I don't know if it's good or not! Shampoo without conditioner ~ Help! That shampoo dries up! The caps of the body lotion are all old, and the weight is still light. I asked to take a new bottle for comparison, and it was indeed used~ Breakfast was very average!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Fontaine Egret Hotel, and sorry to hear that you are not satisfied with our service. Regarding the problem you mentioned, we sincerely invite you to call the front desk or contact the duty manager at your convenience to tell us the specific details so that we can improve. Thank you again for choosing to stay at the Fontaine Egret Hotel. I hope this experience will not affect your usual trust in us. I look forward to your visit again and wish you a happy new year.